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Effective Communications (9 documents)

April 6, 2011

Free document downloads Effective Communications www.bestitdocuments.com

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sample-it-spreadsheets

PowerPoint – Business Process Redesign

April 6, 2011

Free PowerPoint document download Business Process Redesign.ppt www.bestitdocuments.com

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sample-it-spreadsheets

Business Process Redesign PowerPoint

April 6, 2011

  Business Process Redesign.ppt

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sample-it-spreadsheets

PowerPoint – Business Messages

April 6, 2011

Free PowerPoint document download Business Messages www.bestitdocuments.com

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business

Enterprise Infrastructure PowerPoint

April 6, 2011

  Enterprise Infrastructure

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compliances

ISO17799 Maturity Powerpoint

April 6, 2011

  ISO17799_Maturity.ppt

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business

Help Desk – Customer Relationship Management

April 5, 2011

Free PowerPoint document download Customer Relationship Management www.bestitdocuments.com

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business

PowerPoint – Establishing a Help Service Desk

April 5, 2011

Free PowerPoint document download Establishing a Service Desk.ppt www.bestitdocuments.com

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business

The Forgotten Five: What Your SLA Does Not Cover

April 5, 2011

Originally Published on Alentis.com, 12 June 2000 The ‘all-inclusive’ service level agreement (SLA) does not exist. ‘Outs’ always exist for vendors when services provided fall below contractually stipulated levels. Customers, enraged at the fact that their SLA does not protect them against everything, blame providers for poor service and...

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sample-it-spreadsheets

PowerPoint – Establishing a Help Service Desk PowerPoint

April 4, 2011

Free Powerpoint document download Establishing a Service Desk.ppt www.bestitdocuments.com

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o-s

Registry Key Quick Reference

April 3, 2011

Hkey_Classes_Root              This key displays information about OLE and associated mappings to support drag-and-drop operations. Hkey_Current_User            This points to a branch of Hkey_Users for the currently logged on user. Hkey_Local_Machine          This contains computer specific information including installed hardware and software. This is the one I tend to spend the most...

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o-s

Windows Registry Key Quick Reference

April 3, 2011

Hkey_Classes_Root This key displays information about OLE and associated mappings to support drag-and-drop operations. Hkey_Current_User This points to a branch of Hkey_Users for the currently logged on user. Hkey_Local_Machine This contains computer specific information including installed hardware and software. This is the one I tend to spend the most...

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compliances , sample-it-spreadsheets

Powerpoint – ISO17799 Maturity

April 2, 2011

Free PowerPoint document download ISO17799_Maturity.ppt www.bestitdocuments.com

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application

Data Security Strategy

April 1, 2011

1. Obtain an understanding of the data security strategy. Identify the financial institution’s approach to protecting data (e.g., protect all data similarly, protect data based upon risk of loss). Obtain and review the risk assessment covering financial institution data. Determine Whether the risk assessment classifies data sensitivity in a...

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email

Sample Word – Email Encryption approach

March 31, 2011

Free word document download Email Encryption.doc www.bestitdocuments.com

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compliances , visio-stencils

Sample Visio – Documentum drawing

March 31, 2011

Free sample VMWare Visio Download Documentum.vsd www.bestitdocuments.com

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networking , visio-stencils

Visio Sample – NAS drawing

March 30, 2011

Free sample document NAS – Network-attached storage Visio Download NAS.vsd www.bestitdocuments.com

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networking , policies

Sample Network Documentation Policy

March 29, 2011

Overview This network documentation policy is an internal IT policy and defines the requirements for network documentation This policy defines the level of network documentation required such as documentation of which switch ports connect to what rooms and computers. It defines who will have access to read network documentation...

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compliances

Encryption Considerations

March 29, 2011

At a minimum, it should include management acceptance of the solution and approval to proceed to a production state (e.g., management accreditation). o Complete informal or formal management accreditation of the encryption solution (i.e., acceptance of the solution) and obtain approval to operate o If appropriate, perform data re-alignment activities that...

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o-s , visio-stencils

Sample Visio – Disk Subsystem

March 28, 2011

Free Sample Disk Subsystem Visio Download Sample Vision Disk Subsystem www.bestitdocuments.com

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networking

Network Scanning Considerations

March 27, 2011

Network Scan Types and Scope This network scanning recommendations defines network scan types, identifies reasons for scanning, identifies times when network scanning is allowed, who should approve network scanning, and specifies who should be notified when network scanning is done. Network device location scan – This scan may use...

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o-s

Windows 200x Service – Configuration Information

March 26, 2011

Free document download Windows 200x Service – Configuration Information www.bestitdocuments.com

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compliances

Personnel Security Suggestions

March 26, 2011

Organizations should develop, document, and implement policies and procedures for the selection, orientation, and supervision of employees and contractors who have access to IT resources. The objective is to ensure that a high level of integrity and satisfactory staff conduct is achieved and maintained, and to promote an awareness...

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business

Business Risk Impact

March 26, 2011

Risk is based on a systematic examination of assets, threats, and vulnerabilities that provides the foundation for the development of an appropriate IT Security Program.  Adequate risk analysis is the key to determining the level of protection required for all computing assets such as networks, applications, systems, facilities and...

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application

Sample Product Evaluation criteria

March 26, 2011

Task:  Identify criteria used to evaluate and recommend security products. Instructions: Refer the students to the email after the IS Security Program Review module. Allow the students to work on the exercise for approximately 10 minutes. Call on several students and ask them what criteria they use to evaluate...

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policies , security

Basic Policies and Standards

March 25, 2011

How do you pursue an agenda for the service offering while growing a security team and building a security infrastructure for a rapidly growing company, all at the same time? The answer is to start with the basics. When a company is very small, it has the luxury of...

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application , networking

Quality of Service (QOS) Considerations

March 25, 2011

Performance – ability to deliver results (throughput or bandwidth) within the least response time (latency). Scalability – ability to cater to greater demands imposed upon the system (e.g.: support increased number of users, products) without affecting any of the other QoS parameters. Reliability – ability to function with the...

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o-s

Best Practices – Servers (Windows, Unix, AIX, etc…)

March 25, 2011

Physical Security Secure location or Server room. Server room locked. Server room with adequate, conditioned power. Server room with air conditioning. Server room with adequate ventilation. Services Unused default services removed. Known OS vulnerabilities are current and protected. Current patches and upgrades loaded and tested. Audit logs enabled. Access...

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networking

Best Practices – LAN Infrastructure Equipment

March 25, 2011

MDF and IDF considerations Secure location or room Room locked. Room with adequate, conditioned power. Room with air conditioning. Room with adequate ventilation. Room with enough conduits for expansion. Room with proper shielding from environmental interference. Room with proper grounding. Room with anti-static flooring. Devices Unused default services removed....

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o-s

Client Security Best Practices

March 24, 2011

Unattended workstations Security policy requires logoff when unattended. Automatically disconnect user after period of inactivity. Require users to power off after hours. Locally stored data Security policy defines data that can be stored locally. Security policy addresses back up of locally stored data. Anti-virus software installed and current. Anti-virus...

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security

Rainbow Books Series

March 23, 2011

Rainbow Books Series

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