Internal vs. External HelpDesk
March 2, 2012Characteristics of an Internal HelpDesk Customer is internal to the company Network & systems mgmt. integration very important Integrated “self-help” systems needed Remote access and desktop control features needed Characteristics of an External HelpDesk Customer is external More focus on defect tracking, field dispatch & contract management modules More...
Tags: Business, Compliances (1300), HIPAA – HITECH – HITRUST, Security (1500)