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1) Project Initiation – The project is setup in this phase. A project manager is assigned, the project scope is clearly identified, the project organization is established, and an initial project plan is drafted. 2) Discover – This is the most critical of all phases. During this phase, the business...
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Best Practices: 1) Periodic backups of servers; periodic backup of application and database servers (os platforms and application files – not data) should be performed and shipped to an offsite location. 2) These backups can be either tape-based backups or backup to disk (based on the discretion of the service...
It is assumed that Enterprise service delivery teams have configured the underlying infrastructure to eliminate as many single points of failure as possible. The following best practices and redundancies are assumed to exist in the network, server and storage infrastructures: 1) Redundant fiber-channel and / or Ethernet (for FCoE...
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Overall: Ensure your information security policy is aligned to ISO 2700x Information Security Standards. The highlights of what you should look for: Prepare and implement the Information Security Policies of your organization. Defining roles and responsibilities for information security across the organization, in co-operation with security representatives from your...
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Requirements Development Have you had extensive user involvement in developing the requirements? Do all stakeholders understand and agree on how the system will be used? Are all stakeholders satisfied with the requirements? Do the developers understand the requirements? Are all requirements clear and unambiguous? Have you distinguished between needs...
Problem Most corporate environments do not have an authoritative source for enterprise data and no structure in place to manage it. Most Enterprises have not agreed upon repeatable methods to expose the data. Without repeatable methods of data analysis and delivery, your Enterprise will not be able to leverage...
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Process: Additional Testing is done to further prove that an application meets and will continue to meet the needs of the current and future business needs. It is recommended that the following testing be completed for applications on a risk and cost benefit evaluation: Performance Testing Regression Testing Usability...
EPICare – Provides a full administration, discharge and Transfer (ADT) inpatient / outpatient / Ambulatory clinical and practice management system, along with other ancillary systems and modules that support hospital and clinic operations. EPIC supports a robust set of security configurations; auditing / logging, authentication integration, password, session security,...
Relational Database Management Systems (RDBMs): Stored procedures written for DB2 are proprietary to DB2 Subject Matter DBAs will provide expertise for stored procedures The language a stored procedure is written in depends on the primary language used within the system. That is, if the application is mainly COBOL then...
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Free – Visio Document download Developing effective Quality ITSM solutions The alignment of IT and business, mapping product and service delivery to institutional planning and identified needs, is strongly emphasized in the ITIL framework. Over the course of the last three years, ITS has provided ITIL Essentials Training or...
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Free – Visio Document download ITIL How do you implement / improve The alignment of IT and business, mapping product and service delivery to institutional planning and identified needs, is strongly emphasized in the ITIL framework. Over the last three years, IT has provided ITIL Essentials Training or workshops to...
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