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Free Visio document download ITIL – Service Project Lifecycle Flow
Really, Really good relevant reference UNIX and Web Performance
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Excellent reference: Introduction to the New Mainframe z/OS Basics
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1) Project Initiation – The project is setup in this phase. A project manager is assigned, the project scope is clearly identified, the project organization is established, and an initial project plan is drafted. 2) Discover – This is the most critical of all phases. During this phase, the business...
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Best Practices: 1) Periodic backups of servers; periodic backup of application and database servers (os platforms and application files – not data) should be performed and shipped to an offsite location. 2) These backups can be either tape-based backups or backup to disk (based on the discretion of the service...
It is assumed that Enterprise service delivery teams have configured the underlying infrastructure to eliminate as many single points of failure as possible. The following best practices and redundancies are assumed to exist in the network, server and storage infrastructures: 1) Redundant fiber-channel and / or Ethernet (for FCoE...
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Overall: Ensure your information security policy is aligned to ISO 2700x Information Security Standards. The highlights of what you should look for: Prepare and implement the Information Security Policies of your organization. Defining roles and responsibilities for information security across the organization, in co-operation with security representatives from your...
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Requirements Development Have you had extensive user involvement in developing the requirements? Do all stakeholders understand and agree on how the system will be used? Are all stakeholders satisfied with the requirements? Do the developers understand the requirements? Are all requirements clear and unambiguous? Have you distinguished between needs...
Problem Most corporate environments do not have an authoritative source for enterprise data and no structure in place to manage it. Most Enterprises have not agreed upon repeatable methods to expose the data. Without repeatable methods of data analysis and delivery, your Enterprise will not be able to leverage...
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Available Epic Modules Description EpicCare Link (Shared Medical Record for Community Providers) Allows affiliates who refer patients to you to follow the progress of their patients, review results, request appointments, place procedure orders, and communicate via in Basket; organizes referral process to affiliates to whom you refer and allows...
Available Epic Modules Description Business Objects’ Crystal Reports PQRI and other pay-for-performance reports. Health Information Management (HIM) Chart and film tracking; chart deficiencies; release of information (track requests for copies of medical records, enter charges / payments, and used for release process including printing / faxing release forms); coding...
Available Epic Modules Description EpicCare Link (Shared Medical Record for Community Providers) Allows affiliates who refer patients to you to follow the progress of their patients, review results, request appointments, place procedure orders, and communicate via in Basket; organizes referral process to affiliates to whom you refer and allows...
Available Epic Modules Description EpicCare Link (Shared Medical Record for Community Providers) Allows affiliates who refer patients to you to follow the progress of their patients, review results, request appointments, place procedure orders, and communicate via in Basket; organizes referral process to affiliates to whom you refer and allows...
Free – Visio Document download Developing effective Quality ITSM solutions The alignment of IT and business, mapping product and service delivery to institutional planning and identified needs, is strongly emphasized in the ITIL framework. Over the course of the last three years, ITS has provided ITIL Essentials Training or...