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ITIL Change Management o Service Catalog o Service Design o Design coordination o Service Level Management o Availability Management o Capacity Management o IT Service Continuity Management o Information Security Management o Vendor / Supplier Management ITIL Service Transition o Financial Management o Demand Management o Service Portfolio Management...
How to build or enhance your Corporate IT Domain Knowledge Objectives: Build an understanding of 1. Business processes and workflows and dependencies 2. Build Domain Oriented Software Development Environment 3. Systems & Software (licensing, licensing recovery and cost to organization) 4. Asset management, know what you have where assets are and classify...
The best security plan is a multi-layered one that creates circles of protection within one another, so that if one defense is penetrated, an intruder still has to get through more levels in order to do damage. Such an approach is called a defense-in-depth design. Computer security should also...
What is Confidential Information? 1) Any information not known to outsiders that has value to corporate or whose premature disclosure would help competitors or be harmful to the corporate. 2) Can include physical, electronic, or oral information. 3) Must be classified and protected according to guidelines set in Global Information Classification...
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Does management effectively review the progress of new developments (cost and timing) and costs of computing resources? Consider Reporting to senior management Forecasts/budgets Costing method Monitoring process All costs captured www.bestitdocuments.com
Are packages appropriately supported and maintained? Consider Maintenance agreement with the supplier Changes and upgrades checked and tested before installation Source code provided Measures to prevent unauthorized access to the software Software supplier: number of support staff, references, reliability Contracts Software certified Where software is owned by the supplier-escrow...
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Test Planning Test Planning begins once scope closure has occurred and the list of projects is identified for which IT will be performing integration test. The final deliverable from test planning will be a detailed Integration Test Plan which is the overarching document IT produces to govern the conduct...
Suggested Standard for Patch, Cert and Vendor updates Policy Standard Security Update Recommendations Statement All security patch fixes and Cert recommendation, and other such materials provided by vendors or official computer emergency response teams (CERTs) must be promptly implemented for testing, and production. Within 30 days of receipt of...
Suggested Oracle Standard Corporate’s business functions rely upon the integrity, confidentiality, and availability of its computer systems and the information assets stored within them. Responsibilities and procedures for the management, operation and security of all information processing facilities must be established. This standard supports the stated objectives. Requirements and...
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The following Oracle Server 10g or higher counters that can be monitored as part an SLA: Number of active connections Buffer Cache Hit Ratio CPU Usage Per Second CPU Usage Per Transaction Current Logons Count Current Open Cursors Count Current OS Load Cursor Cache Hit Ratio. Database CPU Time...
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Common knowledge that you should know. Stage 0 All three ancillaries not installed Stage 1 Ancillaries – Lab, Rad, Pharmacy – All installed Stage 2 CDR, Controlled Medical Vocabulary, CDS, may have document imaging; HIE capable Stage 3 Nursing / clinical documentation (flow sheets), CDSS (error checking), PACS available...
Job Start and end time are approximate due to changes in file size Day of the Week Job Type Jobs Run Job Start and end Times Job Name Monday Differential (Data) Tuesday Differential (Data) Wednesday Differential (Data) Thursday Differential (Data) Friday Differential (Data) Saturday Clean Tape Drives Saturday Full...
Who These are questions to consider when you are deciding who should be doing certain tasks: Who determines what files and computers will be backed up, and how will the policy be published? Who is responsible for doing the backup? Is this responsibility formally part of their job description?...
Full, Incremental, and Differential Backups: Full Backup Advantages: All files from the selected drives and folders are backed up to one backup set. In the event you need to restore files, they are easily restored from the single backup set. Disadvantages: A full backup is more time consuming than...
In an emergency like, this might be useful to you for stopping / starting MS Exchange Services: net stop MSExchangeMSMI /y net stop MSExchangePCMTA /y net stop MSExchangeFB /y net stop MSExchangeDX /y net stop MSExchangeIMC /y net stop MSExchangeMTA /y net stop MSExchangeIS /y net stop MSExchangeDS /y...
The following is based on the use of 10 tape for a backup rotation. This increases your daily file recovery length to ten days and increases your maximum recovery length to ten days. Mon Tues Wed Thurs Fri Tape 1 Tape 2 Tape 3 Tape 4 Tape5 Mon Tues...