Project lift plan template will be developed during the Architecture phase prior to the first detail design effort.

Network Convergence

Due to the state of organization’s aging voice network infrastructure, the organization would benefit from a network convergence initiative.  This project would replace the organization’s voice infrastructure with equipment that enables the transmission of voice traffic over the organization’s data network.  The primary benefits of such an initiative are:

• Reduction in platforms / asset costs due to consolidation
• Reduction in maintenance of separate telephony and data networks
• Reduction in voice network costs (i.e. toll bypass, administrative savings, MAC reductions)
• New communications services like video conferencing, remote collaboration tools and distance learning
• New messaging capabilities (i.e. unified messaging)
• Ability to deploy new applications that enhance customer service operations
• Enhanced revenue opportunities through advanced communications and contact center services

The feasibility of a network convergence project and the associated business case would be analyzed during an assessment period.  The convergence assessment would last 6-8 weeks.  The network convergence assessment would include the following activities:

• Assessment of existing voice and data infrastructure
• Investigation of calling patterns and volumes
• Evaluation of relevant capital and operational expenses
• Identification of State-specific value propositions
• Creation of business case and deployment roadmap

Upon the completion and acceptance of a positive business case, a network convergence implementation project would be initiated.  This project would deliver the converged network environment and realize the benefits and efficiencies outlined in the business case.  Typical annual savings resulting from Network convergence projects range from 20% – 30%.

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