We exercise care in formulating and meeting out commitments to customers and to each other.

We understand that others rely on our commitments and expect us to meet them. When we make commitments to customers, to fellow employees and to others, we immediately inform others when we are unable to meet a commitment. We accept the consequences of our performance, behavior and words at all times.

When we encounter an unforeseen delay we openly communicate the situation and recommit to the best possible delivery for our external and internal customers.

We remind others of their commitments and expect others to remind us of unfulfilled commitments.

We reward those who consistently fulfill their commitments with excellence.

We are responsible for our words and behavior as well as our commitments.

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