“Managed Service Provider” engages in opportunities with the clear intent to leverage delivery distributed teams.

Engagements are typically structure in various models

• Time and materials (T&M) – hourly rates

• Fixed Price – Scope and costs are constant
• Performance Based — SLAs or similar performance measures are layered on T&M or fixed model.
• On-Demand/Transaction based – example, fixed fee for simple, medium, complex trouble-ticket management.
• Value Based – portion of our fees are linked to business value delivered.
• Offshore Development Center – Dedicated facility, personnel and hardware and software to support long term client relationships; various combinations of above models used.

Factors taken into consideration for the engagement model and geographic / staffing decisions are

• Nature, duration and complexity of engagement
• Stability of the existing systems and processes in consideration
• Business drivers (cost cutting vs. capacity enhancement vs. one off project)
• Strategic level of the relationship

“Managed Service Provider” advises clients to follow a highly integrative process of delivery models having a combination of onsite-offshore resources. The offshore resources are located in low-cost geographies. Almost all projects can be executed or evolved to this methodology.

Onsite-offshore model

This involves a combination of “Managed Service Provider” staff working out of the client location and out of “Managed Service Provider” development centers offshore. The onsite personnel primarily act as project managers and coordinators – collecting requirements, planning and prioritizing work in consultation with client management, attending to critical issues which require urgent responses and facilitating communication with the offshore teams.

How Works ?

“Managed Service Provider” centered around an intelligent work breakdown strategy through which project tasks are broken down at an atomic level based on certain factors and each task is executed at a location that makes the best sense. The factors considered include:

• Lifecycle stage of the project
• Extent to which any task or activity can be isolated from other tasks or activities
• Extent of user / client partner’s involvement required
• Extent of collaboration required between “Managed Service Provider” and client IT teams
• Extent of knowledge gained by “Managed Service Provider” team
• Need for any specific tools, interfaces or connectivity

The delivery model utilizes time and geography to its advantage and provides a 24-hour work day and faster time to market.

• Onsite team’s responsibilities include:
• User Clarifications
• Clarification on requirements & design
• Change Management
• User Acceptance Testing

Offshore team’s responsibilities include:

•  Project Management
•  Code Changes
•  Testing
•  Documentation

Onsite team utilizes some of its after office hours to make phone calls to the off-shore team to ensure complete understanding of tasks. The offshore team usually has responds with an email or phone call at the end of his day for any clarifications or issues. This way, the baton passes between onsite and offshore seamlessly.

www.bestitdocuments.com