What Is ITIL All About?
April 24, 2013- Aligning IT services with business requirements
- A set of best practices, not a methodology
- Providing guidance, not a step-by-step, how-to manual; the implementation of ITIL processes will vary from organization to organization
- Providing optimal service provision at a justifiable cost
- A non-proprietary, vendor-neutral, technology-agnostic set of best practices.