Activity

Description

• Client sign-off on KT plan, goals, and timelines (end of “Project Initiation”)
• Document reviews to assess KT accuracy (for each stage of the “KT cycle”)
• Review of Transition Plan and Steady-State Plans (for entry to “Transition”)
• Review of Draft Service Levels and Metrics (for entry to “Transition”)
• Baseline documents, processes, and plans for steady-state (in “Transition”)

• Reverse KT: Reverse KT stage wherein the “Managed Service Provider” team delivers process feedback and classroom sessions to the original client team on the entire scope of the outsourced engagement. This stage involves a series of review meetings, presentations and walkthroughs in which the “Managed Service Provider” team demonstrates to the client’s complete confidence that “Managed Service Provider”’ has all the requisite knowledge to take over complete ownership of operations.
• Steady-State / Offshore Simulation: The KT team simulates “steady-state” operations towards the end of “Transition” stage – to assess to the completion of KT and readiness of the “Managed Service Provider” team for steady-state operations. This includes “Offshore” simulation where the KT team at the client-site simulates “Offshore” operations by working from isolated rooms and using only tools and techniques that will be available from the offshore locations.

• Client agrees with Knowledge Acquisition document and proof of KT effectiveness, and signs-off of the same to move into “steady-state” operations.