Optimizing Infrastructure service solution considerations are:

• Customer Satisfaction – Ensuring plans are in place to minimize negative Client experience and impacts to client productivity during and after transition of services.  The goal will be to target current or higher than current level of client satisfaction
• Business Disruption – Design transition plans that minimize disruption to business
• Bring-in Process Standardization by aligning the Support Framework to ITIL V3 and make it ISO 2000x Compliant
• Build efficient, streamlined and non-redundant Governance Structure
• Build effective knowledge management methodologies for knowledge capture and reuse
• Provide Capacity Management  and demand forecasting method  to scale up, right-size or scale down operations as appropriate
• Appropriate Risk-Reward mechanism associated with the Key Performance Indicators

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