The service transition work-streams should focus on transferring the knowledge and services from the incumbent teams, while the other work-streams will provide the necessary existing support in different IT Domain areas. The transition team structure should closely mirror the existing Client’ support team structure, so that the PMO and existing teams can be associated on a one-on-one basis for efficient transitions.

A good transition program will ensure that best practice project processes are put in place across the transition program and that these are coordinated from a central point; to this end, the transition management office shall act as this central point for all, of the program activities and processes and it will act as the driving force of the transition. Some of these activities are:

1) Quality Management of key deliverables

2) Accommodation and IT

3) Planning, tracking and reporting

4) Financial controls

5) Risk and issue management

6) Document and information management

7) Manage and control transition specification request process

8) Manage and control transition change request process

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