Sample ITIL – Business Requirements for Application Performance Management
September 7, 2012SLA / OLA Application Monitoring
Detect and view network and application activity and volume outside the normal performance range.
- Create alerts for when a:
- New,
- Unknown,
- Rogue application hits the network.
- Develop a deep understanding of application’s performance over time, with the in-depth metrics for:
- Transaction time,
- Server response time,
- Network round trip time to verify performance and identify issues.
- Get a clear picture of the overall transaction time for applications.
- Quantify and manage the end user experience to determine which users experience degraded.
- Quickly identify and isolate application performance degradation.
- Gain the visibility into individual application flows – whether:
- Client-to-server,
- Server-to-server,
- Or peer-to-peer – to identify unauthorized, business-critical or recreational applications and quickly isolate any problem source.
- Gain the visibility into individual application flows – whether:
- Gain the visibility to identify and monitor applications – with a total view of application use across your LAN/WAN distributed network.
- The graphical user interface provides visibility into the applications used and lets you see new applications running on your network.
- Understand the impact of server connect and server response times.
- Measure the effectiveness of data center operations, with performance comparisons across servers within a server farm.
- In-depth visibility to baseline server and application availability across your distributed environment before making a change:
- Measure the effectiveness of the change – all through a single pane of glass.
- See the impact of network round trip time; quantify the level of services provided by your network and/or carrier for each provisioned link.
- Understand how much bandwidth each application is using in each traffic class.
- Track applications including:
- Voice,
- Video,
- Web,
- FTP
- And streaming.
- Track applications including:
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