Key aspects to consider for each of your IT Domain towers are transition, cross tower optimize investments and innovation detailed below: 

Simplify client support model and optimize resource utilization, Integrate solutions and scalability.

• Integrated solutions across various IT technology services
• Focus on productivity
• Integrated Infrastructure service desk with ITIL based processes across all Infrastructure services
• KT client training and KT certifications in all necessary Infrastructure service technologies across all programs
• Cross-KT across all IT Domains to improve first call resolution and to improve productivity. Use feedback from the operations teams on repetitive incidents can help drive improvements in applications that can further reduce the end user incidents and enhance their experience

Improving Process Efficiencies: Leveraging best of ITIL v.3 and MOF 4.0

• Robust integrated set of tools to support the IT Services and business requirements
• ITIL compliant approach to Service Delivery supported by compliant tools with adhere to the NIST 800-53 and ISO 2000x compliance

Minimum Business Disruption: Low Risk Transition

• Reduce risk in transition by leveraging our proven transition framework that focuses on multiple work streams providing a full view of the transition while ensuring potential risks are mitigated
• Setup a dedicated transition group at an engagement level that will eventually transform into a Program Management Office (PMO) during steady state
• QA the IT transition and create an acceptance model readiness standards to ensure mutual acceptance and successful completion of a transition phase

Lower Total Cost of Ownership: Use CMMI Continuous Improvement models

• Leverage the CMMI model to deliver Infrastructure services, by shifting all work to offshore locations with minimum accepted risks
• Continuous Service Improvement approach via Transformational initiatives to reduce complexity, increase transparency and reduce risk and cost by leveraging Infrastructure
• From inception consolidate, automate and virtualize where you can

High User Satisfaction: SLA Management & Service Delivery Standards

• Better control of IT operational processes through definition and measurement of Key Performance Indicators (KPIs) for Infrastructure Service Management processes
• Focus on ITIL Service Level Management and customer service standards