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 ITIL How do you implement / improve

The alignment of IT and business, mapping product and service delivery to institutional planning and identified needs, is strongly emphasized in the ITIL framework.

Over the last three years, IT has provided ITIL Essentials Training or workshops to staff members, in addition, staff members take advantage of tuition remission and workshop offerings in project management, service delivery and communication.

IT has been leveraging ITIL’s Best Practices for internal communication and project planning.

IT is committed to long term strategic and tactical partnerships with IT service partners and academic and operational units. These includes areas directly recommended by ITIL best practices, such as the strengthening of service delivery, service support, and continuity and availability management.