Costs are not just associated with Compliance but other areas of the business… like keeping employees productive. If you look at one aspect of IT that relates to user productivity, Help Desk calls and their associated costs, you’ll see that on average nearly 70% of all helpdesk calls are associated with Security. (next slide security challenges)

Most Help Desk calls relate to security

1. 20-25% Password Reset (still)
2. 10% (User Request Access)
3. 20-30% PC Performance related to spyware
4. 0-30% Phishing/Spam
5. 5%-Other

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