Technical Startup

• Perform engagement management setup activities
• Prepare for engagement
• Review implementation information with customer
• Review project schedule with customer 

Architecture and Design

• Conduct briefing with customer project sponsor
• Conduct kick-off session
• Gather project related information and requirements
• Document requirements
• Modify test plans as required
• Review implementation plan with customer 

Implementation

• Install/configure eHealth Suite
• Install/configure Spectrum Server
• Install/configure OneClick Clients
• Install/configure LiveHealth
• Install/configure SystemEdge
• Install/configure Service Availability 

Major Technical Activities

• The following high-level activities will take place during this engagement 
• Architecture Review and Planning
• Review implemented architecture, revise and update as required
• Expand architecture to incorporate remote locations
• Discuss obtaining system and network performance metrics 
• Technical Assumptions
• Needed access to all hosts, systems, and network devices as necessary for the installation of required software.
• All prerequisite hardware and software will be available on-site prior to project start.
• All hardware will meet the system requirements for the product
• IT staff available on an as-needed basis for assistance in troubleshooting and to receive knowledge transfer.
• Identified requirements for instrumentation and notification
• Network and Firewalls rules in place to support product communication flows
• All SNMP Read Only Community Strings are the same across all network devices 
• Solution Phases and Technical Milestones
• This engagement will be implemented using the following phases and milestones: 
• Project Schedule Reviewed with Customer
• The technical startup phase will launch the project by preparing the project plan and schedule, and obtaining customer acceptance on both documents.
• Prepare and deliver a Solution Architecture Specification for this solution. 
• Implementation Plan 
• Phase I – Installation
• Install eHealth Suite Server
• Install Spectrum Server
• Install OneClick Clients
• Install LiveHealth
• Install SystemEdge 
• Phase II – Configuration
• Configure eHealth Server
• Configure Spectrum Server
• Configure OneClick Clients
• Configure LiveHealth
• Configure SystemEdge and AIMs
• Configure Service Availability
• Customize and Schedule specific reports
• Completion of Test Plan
• The completion of the execution of the test plan will be confirmed by obtaining customer acceptance of the completed test plan.
• Implemented Components in Production
• The components identified in the implementation plan are placed in production in turn as specified in the plan.
• Complete Review of Implementation
• The users of the new system have been trained and the complete solution has been reviewed with the customer.  
• Technical Closure
• Conduct knowledge transfer for existing CA Network and Systems Management solution on new reporting capabilities
• ‘Train the Trainer’ sessions for Pilot contacts in preparation for educating their customer base
• Review implementation with Pilot contacts
• Conduct final review session with Pilot contacts