Grouped Pieces of ITIL V3 Processes
April 11, 2012ITIL Change Management
o Service Catalog
o Service Design
o Design coordination
o Service Level Management
o Availability Management
o Capacity Management
o IT Service Continuity Management
o Information Security Management
o Vendor / Supplier Management
ITIL Service Transition
o Financial Management
o Demand Management
o Service Portfolio Management
o Service Management for IT Services
o Transition Planning and Support
o Change Management
o Service Asset and Configuration Management
o Release Deployment Coordination
o Service Release Validation and Testing
o Knowledge Management
ITIL Service Operation
o Request Management
o Access Management
o Problem Management
o Event Management
o Incident Management
o Continual Service improvement