Overview

Sample Web server (Content Providers) and administrative Roles and Responsibilities
Due to the nature of the Web Administrators and Content Providers roles, they sometimes need guidance to assure there is no confusion as to who is ultimately responsible for each task associated with the creation and/or maintenance of web sites.  Therefore to clarify the roles, we have defined the following four types of web-related positions:  Functional Web Coordinator, Functional Web Content Provider, Webmaster / Web Team Leader, and Web Administrator.   The roles and responsibilities of each of these positions are described below.  Both Audit and Management Services currently follow the Functional Web Coordinator position responsibilities for maintaining their webs.  The Web Administration Team oversees the Functional Web Coordinator duties for those functions.

Functional Web Coordinator
Functional Web Coordinators are staff members from the various corporate departments. Functional Web Coordinators are generally responsible for the overall development and maintenance of web sites belonging to these departments. Duties include designing and maintaining the content of the functional web site home page and overseeing the design and maintenance of all functional sub-webs created by their respective Functional Web Content Providers (FWCP).
Specifically, Functional Web Coordinators are responsible for:

1. Communications with functional management on design and implementation of their web sites,
2. Liaisons with the Corporate Webmaster on oversight and web site approval issues,
3. Formally requesting Functional Web Content Provider access to the web servers,
4. Requesting web team reviews of newly designed functional webs,
5. Ensuring that functional content meets design standards and that the content is continually current,
6. Ensuring that functional sub-webs are active and operational; and,
7. Ensuring that requests from both the Webmaster and Web Administrators are completed timely by the Functional Web Content Providers.

Functional Web Content Provider
Functional Web Content Providers in the department are responsible for the design of their function’s sub-webs, for designing all associated content, and for ensuring that all content is current and operational.
Specifically, Functional Web Content Providers are responsible for:

1. Designing all sub-web hypertext markup language (HTML) pages and other content,
2. Ensuring that all sub-webs are active and contain only current information,
3. Ensuring that their web pages meet standard design guidelines,
4. Ensuring that content is posted to the web server timely,
5. Communicating design and/or site operation problems to their Functional Coordinator and to the Webmaster,
6. Submitting helpdesk requests for assistance with web-related problems; and,
7. Performing site and web page edits/reconfigurations as deemed necessary by the Web Administrators to ensure operability of corporate sites.

Webmaster / Web Team Leader
In general the Webmaster manages both the Corporate Internet and Intranet web sites and heads the Web Administration Team.  The Webmaster is ultimately responsible for ensuring that the webs are continually current and operational.  The Webmaster is also responsible for performing both general systems and web administrative duties.

Additionally, as the Web Team Leader, the Webmaster is responsible for the development and maintenance of all Internet Explorer configuration programming, for ensuring the completion of all web team projects, for the development and training of web team members, and for ensuring the efficient resolution of web-related helpdesk tickets.  The Webmaster is also personally responsible for the content of several sub-webs of the Corporate Intranet site.

Specifically the Webmaster responsibilities include:

1. Editorial responsibility for the overall content, quality and style of all Corporate sites,
2. Interacting with Corporate staff personnel regarding all Internet and Intranet issues,
3. Liaison between the Technology Services Department and the web team,
4. Prioritizing the workload of the web team and issuing team assignments,
5. Optimizing the web architecture for navigability,
6. Mediating between Functional Web Content Providers and Web Administrators and providing oversight for functional and sub-web design,
7. Ensuring that Corporate web sites meet security standards for software and hardware,
8. Reviewing security bulletins, testing patches, and installing fixes as deemed necessary and coordinating all such work with the Information Security Officer and the Technology Services Department,
9. Creating and maintaining web pages for Corporate Intranet home page,
10. Finding, creating and installing tools to create web content and to manage the administration of the web servers,
11. Developing and enforcing standards for Corporate web site design,
12. Providing first level user support,
13. Creating and issuing procedures to the Technology Services Department / Help Desk, needed to correct web access problems and browser problems,
14. Coordinating software and system changes with the Technology Services Department,
15. Assigning web-related Help Desk tickets to team members and ensuring the timely completion of the tickets,
16. Developing funding requests for hardware, software, and administrator training; and,
17. Performing research to ensure that corporate web sites meet all corporate standards and guidelines.

Web Administrator
Web Administrators are members of the web team who are responsible for the operating system and web administration of all web-related resources and for ensuring their operability.  These responsibilities generally include the maintenance, implementation, and documentation of all hardware and software used on the web development and production machines.  Maintenance duties include ensuring that servers are operational at all times, that software upgrades are tested and implemented correctly, that user access is provided continually and efficiently, that server back-ups are made timely, and that the production web servers and related SQL servers are mirrored continuously.  Administrative duties include trouble-shooting the operating system, telecomm, proxy, and firewall web-related problems while coordinating work with other administrators to correct system problems effectively.  Furthermore, Web Administrators are responsible for ensuring that web-related helpdesk tickets are completed timely and correctly.

Web Administrators are also responsible for providing oversight and support to Functional Web Coordinators and Functional Web Content Providers (FWCP) in site development, web page design, and web site maintenance.  These duties include trouble-shooting Front Page software and design problems, debugging HTML code, ensuring conformance with design guidelines, and proactively providing FWCPs with reviews of their sites to enhance performance and availability.

Additionally, these Administrators are responsible for the authoring and content maintenance of specific Corporate and Internet sub-webs.  Internet-specific administration duties require web team members to re-format FWCP content based on Treasury-mandated requirements before issuance to our public site.  Team members are responsible for reviewing Webmaster e-mail received from this site and for taking appropriate actions based on the public’s responses and requests for Corporate information
Specifically, Web Administrators are responsible for:

1. Ensuring web server and staging server access for Content Providers,
2. Trouble-shooting Internet and Intranet access problems on web resources,
3. Liaisons with Treasury counterparts for internet-related work,
4. Formatting and forwarding to other team members, functional Internet web pages and other content,
5. Reviewing Intranet and Internet functional webs and sub-webs to ensure usability and effectiveness of sites and HTML pages,
6. Documenting administration activities, system information, etc,
7. Installing security patches, software updates and hardware upgrades,
8. Developing web enabled tools to ensure effectiveness of our sites,
9. Testing web-related software upgrades and implementing changes efficiently,
10. Ensuring the mirroring of web servers and related SQL production servers,
11. Proactively providing Functional Content Providers with reviews of their sites to suggest ways to enhance performance and functionality of sites,
12. Reviewing Webmaster e-mail received from the Internet for taking appropriate actions based on the public’s responses and requests for corporate information,
13. Providing oversight and guidance to Functional Web Coordinators and Functional Web Content Providers as needed for site design and content maintenance,
14. Interacting with Customer Service personnel as needed to correct web access problems; and,
15. Performing research to ensure that all corporate systems and software are current and that maintenance is performed timely.

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