Visual representation of the dependencies between business processes, business applications and the IT infrastructure.

Reduced downtime and shorter problem resolution time because IT support focuses on solving the correct, high priority, business-relevant issues.

Operational efficiency because operators can use a single console for viewing the status of business services as well as for displaying IT infrastructure views.

Business service views can be customized and enabled for viewing by business users, thus giving the line of business a better understanding of how the IT infrastructure is performing.

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