Suggested – Help Desk application Visual Metrics and Reports
April 19, 2011· Real-time visual monitor
· Manager’s Cockpit (control console)
· Extensive customization capabilities
· Canned and custom SQL queries
· Simple graphic drag-and-drop interface
· Unified views of the Help Desk databases
· Self administration once installed
· Graphical drill-down analysishttps://bestitdocuments.com