Desktop or Laptop Quick actions to test / fixes
April 13, 2011| Desktop or Laptop Quick actions to test / fix |
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| Desktop or laptop relocation |
Coordinate move with H-D to de-activate port connectivity |
Coordinate move with H-D to activate port new location connectivity |
Test connectivity (switch port activation) |
| Desktop replaced by laptop |
Transfer data, email / install software |
Obtain licensing, transfer / install softwareValidate software functionality | Test application connectivityCR-request paths for specialized applications |
| Ethernet replacement or repairs |
Test connectivity (switch port activation) |
Driver Install |
Validate use and functionality Port Security on switch needs to be updatedCR-request paths for specialized applications |
| Antivirus install / upgrades |
Centralized Virus upgrades Validate license |
Centralized management |
Validate connectivity to management server |
| Desktop or Laptop Quick actions to test / fix |
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| Antivirus upgrade |
Validate license |
Update desktop shortcuts of needed |
Validate connectivity to management server |
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| Virus removal |
Upgrade AV signatures |
Run full scan |
Research possible source of AV |
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| Spam eradication |
Upgrade AV signatures |
Check email (outlook / OWA) Spam filters |
Report spam to Messaging ServicesIf needed messaging request spam countermeasures not POCs | ||
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| VPN access VPN client needs to be installed |
VPN access to request to Active Directory for POC |
H-D / NCC needs to test and validate VPN client access |
User account password or needs to be checked in Active directory. Authentication errors (4xx are sometimes Active Directory issue related) |
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| OWA Access | Check with messaging to ensure OWA is activated for users in Active Directory | Verify access to OWA in local workstation Internet Explorer | Content and attachment may be denied by proxy (file extensions, exemption required to permit file extension usage)Possible block by Internet Explorer Active Directory Group policies controlled by Active Directory (not a proxy issue). | ||
| URL access |
Validate URL path.Walk URL back to the root and test accessNSLOOKUP URL to validate IP resolution
Any known local DNS issues? |
Make sure blocked file extensions are not in URL pathExemption requesting access to URL with blocked extensions may be necessary. | Usually blocked from proxy, firewall or ie. Exemption required to consider exceptions.
Make sure the local workstation firewall, or HBSS is not denying access to resources. |
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| URL access intermitted or disconnected |
DNS issues, Route or firewall considerations |
Citrix availability (application issues) |
Citrix client outdated or mis-configuredIssues possible related to local network connectivity (switch / routers) | ||