Service Monitoring

• Availability
• Logging
• Auditing
• Performance Metrics
• Debugging & Tracing
• Synthetic Transactions

Exception Management

• Error Trapping
• Root Cause Analysis
• Notification Services

Version Management

• Data Contracts
• Message & Operation Contracts
• Endpoints (Addresses)
• Policies
• Internal Dependencies
• Claims
• Service Retirement
• Dependency Analysis

Service Delivery

• Methodology
• Standardized Service Delivery Lifecycles

Policy and Security Considerations

• Identity Store 
• Authentication & Authorization
• Exchange Policy and Contracts
• Secure Internet Perimeter
• Usage Control & Metering
• Transport Security
• Load Balancing
• Geo Clustering
• Web Services Interoperability

Service Level Agreements

• Quality
• Billing
• Configuration Management

Service Directory

• Awareness & Discovery
• Publish Process
• Subscription
• Service Owner Contact Information
• Documentation