The IT Service Request Catalog is usually a web portal inside your organization that contains information about your organization IT Services. It optimizes IT services and improvements over the current methods that your organization used to request, assign, and fulfill IT service requests.

The IT Service Request Catalog provides:

· Central repository to document IT services

· Consistent, streamlined, end-to-end fulfillment workflows

· Systematic, robust approval features

· Two-way communication between fulfillment team and service requestors

· Service Categories

Some examples of Service Categories in the IT Service Request Catalog include:

· Application & System Services

· Data Center Hardware Services

· Database Administration

· Desktop Computer Services

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