ITIL – Compliances Considerations
May 19, 2010Compliance now impacts all companies. European Payment Council (EPC).
Information must be retained
Information must be secure
Information must be retrievable
Information must be handled properly
Evidence of compliance must be demonstrated
Industry-specific drivers
Health Care: HIPAA
Pharmaceutical: 21 CFR Part 11
Financial/Securities: SEC 17a-3/4, Gramm-Leach-Bliley Act, numerous NYSE, NASD, and state regulations
Sarbanes-Oxley
Numerous state regulations, e.g. California SB 1386
PCI
Email is the most commonly-requested data type for compliance
Keys to Archiving Success
Get executive sponsorship beyond the IT team
Ensures the alignment of the programs objectives with mandated legal and regulatory requirements
Ensures alignment of business units with IT
Ensures alignment with client’s risk management, compliance management, and legal departments
Focus on industry requirements and approved standards
Correlate the program’s plans, policies, and SOPs to:
Current ISACA (Information Systems Audit and Control Association) of SOX (Sarbanes Oxley) Approved COBIT (Control Objectives for IT) guidelines
ITIL (Information Technology Infrastructure Library) best practice domains
Start with well-understood applications and solutions