To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations.

Written Communication – Writes clearly and informatively.

Change Management – Develops workable implementation plans; Builds commitment and overcomes resistance.

Leadership – Exhibits confidence in self and others; Displays passion and optimism.

Managing People – Solicits and applies customer feedback (internal and external).

Visionary Leadership – Displays passion and optimism.

Business Acumen- Understands business implications of decisions; Demonstrates knowledge of IT decisions and long term impacts

Cost Consciousness – Works within approved budgets.

Ethics – Keeps commitments; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures.

Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability – Commits to the team goals and project tasks when necessary to reach goals.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others’ attention.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.