Business Issues

Passwords are a reality and are here to stay

Increased security risks in large enterprises

A need to effectively manage user identities in increasingly complex environment

The larger the enterprise, the greater support that is needed

Help desks are required to support more complex enterprises with the same or fewer  resources

The need to reduce costs is inherent in complex enterprises

What is Password Synchronization

“Password Synchronization is an enterprise security solution that provides the ability to securely synchronize and manage user identity activities across a wide spectrum of operating systems, platforms and applications”

Leveraging Password Synchronization

Security concerns stem from risks surrounding multiple passwords

UserID/Password automation reduces need for users to manage multiple passwords

Strong password policies are required to reduce security risks

Password Synchronization Requirements

Support for multiple platforms

Centralized administration, password policy and audit

Simple deployment with minimal related costs

Synchronization of other access control events (such as user suspends, revokes, resumes and deletes)

Secure, cost-effective and scalable

Password Synchronization Benefits

One password per user (less to remember, less to forget)

Reduced help desk and IT support costs

Greater security (no need to write down passwords)

Increased productivity

Self-Serve Password Reset Benefits

Reduced help desk and IT support

Greater security through user self-administration of password resets

Ability to provide password reset transparently across multiple platforms

A wide range of challenge response features

Rich customization

Benefits to the Help Desk

Password synchronization reduces the number of user passwords

“Fewer passwords for the user means fewer passwords to forget,
and fewer calls to the help desk”

Self-service allows users to maintain their own password without placing a help desk call

Self-service interface with Help Desk systems automates creation of trouble tickets

Solution Components

Enterprise password infrastructure solutions can be

provided through a number of components:

Password Synchronization

Self-Service

Delegated Administration

Workflow and notification

Mechanisms that manage and automate user ID states
(e.g. Enable, Disable, Lock-out, Unlock, etc.)

Technology Evolution

Security Organizations are no longer willing to tolerate disparate “Islands” of security

Password Synchronization and password reset product technologies have merged into a common infrastructure

These products are evolving towards complete credential management

They are moving towards managing credentials at all levels (Enterprise, B2B, B2C, ASP, etc)

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