Service Desk offers true enterprise-class integration services through its unique SNMP and SMTP Listeners. These powerful network listeners watch for alerts from enterprise management platforms such as Remedy, Landesk, CA Unicenter. Tivoli or HP Openview. When relevant events occur, trouble tickets can be automatically generated at the help desk.  From there the business rules that apply to the particular event take over to automate the process of assigning and notifying the appropriate personnel.

In addition, Help Desk integrates with all industry standard email systems (BES, MAPI and SMTP).  With this integration, users can log calls via emails, get automated updates of actions taken on their issues and even notify technicians they have a task.
Customization

Although solutions are designed to work right out of the box, we also make it easy to tailor it to your environment. Creating your own views, buttons menus, add, change or hide fields, make certain fields required, etc., its as easy as point-and-click with our customization palette.