Today’s distributed computing environment has made change management a nightmare for many organizations.  Today’s Service Desk solution processes new hires, employee transfers, common system upgrades, and other frequently repeated tasks can be managed with ease. The ability to setup dependencies in advance to ensure that the various tasks are completed in the correct order. Automating changes in the workplace has never been easier.

Built-In Reporting

Service Desk has three ways to retrieve valuable information from the system.  The first is the ability to do adhoc queries for any screen in the system.  Using standard and custom reports, designed to track the most common help desk and support center metrics.

Web Support

Any authorized user with a Web browser can check on the status of open trouble tickets and update or resolve activities directly.  They can even access the knowledge base within the Help Desk to give users a self-service option.

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