Modern day Helpdesk considerations includes the following system capabilities:

· Call Management
· Problem Resolution
· Problem Prevention
· Asset Management
· Automated Crisis Management
· Integrated Service Level Agreements
· Change Management
· Built-in Reporting
· Web Support
· Enterprise Integration
· Customization Today’s help desk solutions offer a blend of power and ease-of-use. Help Desk gives mid-range and departmental help desks a robust enterprise-ready product that fits your needs today and grows with you seamlessly into the future.

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