The moden Help Desk automates the process of entering caller information. Enter a caller’s name, for example, and all other relevant fields fill in automatically.  And because of our intuitive Windows interface all functions are point and click or if you should choose through the keyboard.

Today’s Help Desk makes everything clear from the outset and makes logging calls quick and easy, which means faster service and happier customers— with minimal duplication of efforts.

Entering problems is equally easy. Simply type in a quick description, and does the rest. Even misspelled problem descriptions present no problem. You can further automate this function by allowing users to log activities via any email program or via a web browser.

Also includes specialized interface environments designed to meet the specific needs of 2nd and 3rd tier support technicians and help desk managers. You can also modify existing windows and create custom views to meet your organization’s unique requirements.

A history or audit trail is automatically tracked for each activity with date and time stamps, such as who did what, changes made, when it was acknowledged, responded to and resolved, etc.

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