The ability to know a caller’s exact computing environment at any given time is critical to the success of an internal help desk.  The need to track complete inventory information for all supported users. The end result is quicker and more accurate problem resolution.  And because you can associate an activity with any asset you get greater levels of information about the true costs of these assets.

Automated Crisis Management

The system has the ability to view real-time inventory via Microsoft’s centralized Enterprise Suite.

Integrated Service Level Agreements

One of the best ways to measure and enforce excellent performance is through the use of Service Level Agreements (SLAs). Whether you manage an external call center or an internal help desk, SLAs help to facilitate and expedite all aspects of customer support.

Todays Service Desk is the centralized solution for managing your SLAs. Contract definitions, escalation rules, and policy requirements can be easily automated through an intuitive, point-and-click, color-coded interface, giving you control and oversight like never before.

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