business , compliances

Service Level Expectations

April 11, 2010

Staff attrition makes it difficult to support heterogeneous environments:

Applications impacted by data management

Can’t proactively identify or address service issues 

Limited tracking, reporting and documentation

Standards perpetually emerging, impractical to implement

Evolving technologies outdate policies, procedures

Data expectations may not match existing policies

No one wants their data deleted or sent offline

  

More demanding disaster recovery requirements

Recovery of remote sites

Very short recovery point objective (RPO) and the recovery time objective (RTO requirements for desktops / laptops