Service Level Expectations
April 11, 2010Staff attrition makes it difficult to support heterogeneous environments:
Applications impacted by data management
Can’t proactively identify or address service issues
Limited tracking, reporting and documentation
Standards perpetually emerging, impractical to implement
Evolving technologies outdate policies, procedures
Data expectations may not match existing policies
No one wants their data deleted or sent offline
More demanding disaster recovery requirements
Recovery of remote sites
Very short recovery point objective (RPO) and the recovery time objective (RTO requirements for desktops / laptops