Idea’s to consider builind a Help Desk Dashboard
April 2, 2010Things you should consider
Requirements:
Business Model Views
Active directory aware
Single-sign on
Role based Access Views
Departmental role based access views
Point of Contact information
Linkages to help-desk ticketing / tracking systems
Point of Contact information
(Initials Summarization based on top service level Agreements)
(Initials Summarization based on top operational level Agreements)
Simplified colorized views based on Severity levels, examples would be green, orange, and yellow, red)
Drill-down detailed mouse-over or hyperlinked views or current status.
Alerts
Known service outages
Future planned maintenance
Point of Contact information
Remediation details
Ability to submit inquires
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