Key Issues

What are the emerging, most critical 21st century IT professional skills ¾ the hot skills ¾ necessary for optimal performance?

Which issues and practices will affect the alignment of IT workers with business goals?

How are IT skill models and job roles changing to accommodate business needs?

What are the key skill and knowledge sets of best-in-class IT workers?

What are the key metrics for measuring the performance of IT workers?

Which aspects of technologies create worker performance challenges?

Which frameworks can be applied to identify and measure the business value of IT workers?

How are labor market trends influencing IT staff composition and skill sets?

What motivates IT professionals to best-in-class performance?

Which worker market forces impact the availability of in-demand skill sets?

Scope of Coverage

Faster, better, cheaper. You hear this refrain daily ¾ and it grows in urgency. More and more, customer responsiveness, supply-chain efficiency, product quality, asset management and many other mission-critical functions all rely on the support of the highly qualified IT worker.

IT professionals ¾ whether in corporate departments or IT service organizations increasingly operate outside traditional boundaries defined by technical skills. They must:

Grasp enterprise wide business issues;

Be able to consult effectively with users in a variety of functions and;

Work effectively in cross-functional project teams.

But how many IT workers can evaluate the quality of software and also a business plan, or put together a network but don’t have a clue about how to manage the project team? Consider this and then consider the results: About 40 percent of IT projects fail, more than 70 percent come in over budget and many under deliver. Something is obviously missing.

IT Workforce Performance provides insights, trends and guidelines for enhancing, and evaluating IT worker skill sets, developing skills and competency, increasing retention of top performers and better aligning the workforce with business and technology initiatives. Maximize your investment in IT human capital. Optimize your IT and business performance by improving your workforce performance. Understand the technical, business and interpersonal skill sets and components of each critical job role. Create competency centers within the IT organization for improved knowledge and capabilities management and deployment. Establish the best practices in your enterprise for managing the development of high-performance knowledge workers.

Analysis

Emerging Skill Models and Job Roles

IT Worker Alignment

Worker Attitudes and Motivations

Worker Issues in IT Migration

Worker Markets and Planning

Worker Metrics and Measurements

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