Integration Set Up

Technical Startup

Perform Engagement Management Setup Activities

Prepare for Engagement

Review Implementation Information with Client

Review Project Schedule with Client

Architecture and Design

Conduct Briefing with Client Project Sponsor

Conduct Kick-Off Session

Gather Service Desk Information

Gather Clarity Information

Gather Users and Role Information

Gather Service Desk to Clarity Integration Information

Create Solution Architecture Specification

Review Solution Architecture Specification with Client

Service Desk Configuration

Install Integration Files

Configure the Integration Workflow in Service Desk

Configure the Service Desk Forms

Create Integration Tables and Populate with Data

Provision User IDs

Configure Parameter File for Clarity Integration

Test Service Desk Configuration

Clarity Configuration

Configure Custom Fields for Project Tasks

Provision User IDs

Create Maintenance Projects for Applications

Configure Views

Install Integration Files

Configure Parameter Files

Test Clarity Configuration

Initialize Interface

Configuration Review

Execute System Test Plan

Conduct Knowledge Transfer Session for Admin

Conduct Knowledge Transfer Session for End Users

Complete Documentation

Technical Closure

Prepare for Final Review

Review Installation with Client Project Sponsor

Conduct Final Review Session