Configuration and asset management Release Management

Development Integration  Service Desk / Help Desk 

Capacity management

Create and maintain a capacity plan Operational procedures and responsibilities Documented operating procedures Change control procedures Technical review of applications after operating system changes Restrictions on changes to software packages Change management Information security aspects of problem management Change management  
 
Service level management

Business continuity planning Control of technical vulnerabilities Testing, maintaining and reassessing business continuity plans Information security aspects of business continuity planning Including information security in the business continuity management process Including information security in the business continuity planning process Business continuity and risk assessment Business continuity and information security risk assessment Developing and implementing business continuity plans including information security Developing and implementing continuity plans including information security Business continuity planning framework Testing, maintaining and reassessing business continuity plans Information security aspects of business continuity management Disaster recovery planning