1. Does your firm have the ability to recreate and service the product throughout its life cycle?

a. If so, during a disaster would is the cycle to do this?

b. Is the cycle short enough to not risk the potential market share loss?

c. If not, how long is the cycle, and how much you could afford to lose?

d. If you do experience, what will be the impact to your customer base?

e. How is the impact minimized?

f. Do you have double, triple redundancy in your information systems?

Do you need to?

g. Do you archive backup data and documents?

How often?

h. Is it often even to minimize the impact of such a disaster?

2. Does your firm have the ability to ensure that services and resources are available to support recovery from emergency failures of product in the field throughout its expected life?

a. What is the process to support a customer that is experiencing an emergency or disaster?b. What is the response time cycle to assist your customer?  Is it acceptable to them?c. Do you currently hold any contracts with penalty clauses holding your firm to a certain threshold?

3. Have documented procedures been established for replicating software?

a. Do the procedures include provisions for identifying the master copy and all replicate copies for delivery?

b. Is the quantity of replicate copies addressed; along with media type and labeling requirements?

c. Are required documents such as user guides included, as well as packaging methods?

d. Is the environment controlled such that replication is repeatable in every case?

4. Does your firm do latent error testing and do you have a defined process and schedule to perform this task in response to disastrous events?

5. If you find latent errors, or have another reason to do product recalls, does your firm have a documented procedure for this, and do you have an identification method for tracing the field replaceable units (FRUs)?  How does this information aid your customer in identifying all products being recalled, or needing replacement of modification?

6. Does your firm have a process for anti-static protection for components and products susceptible to electrostatic discharge (ESD) damage? Components and products such as: integrated circuits, printed wiring board assemblies, magnetic tapes and/or disks, and other media used for software or data storage are candidates for this type of process?

7. Where the possibility of deterioration exists, does your firm control materials in storage (e.g., date stamped/coded)?  Additionally, do you have a process for identifying non-conforming materials with expired dates?

8. Has your organization established and still maintains a method for software virus prevention, detection, and removal from the deliverable product?

9. Does your firm have a process for notifying your customer of potential problems as they reveal themselves (under normal and emergency operating conditions)?

10. Does your firm have a formal communications policy with your customers and suppliers to inform them of events such as these?

11. Does your customer have access to product documentation and software archives?

12. How do you inform your customers of plans related to support cessation after a defined period of time?  What is the cycle time for this?  Is this acceptable to your customer even during extreme operating conditions?

13. Are there procedures to govern material or component substitution so that if any changes do not adversely affect product quality?  How are these changes monitored, managed and administered to be responsive to your customer’s needs?

14. Does your functional specification include requirements for stress testing, qualification assessments, periodic retest, repair retest, and latent error retest to minimize the potential risks associated with disaster?

15. Is there an approve part listing and or a critical parts listing that is maintained and used for production planning and manufacturing?

16. Has your firm identified measurements, and thresholds to monitor field performance data to help you assist in the immediate identification of product failure and or disaster (crisis)?  Likewise, has your customer identified measurements, and thresholds for performance beyond normal operating conditions?  Are there penalties for not achieving these thresholds, or not being able to respond during a recovery time within a specified time period to restore service?

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