Items to Consider

Target Behaviors:

Analysis and Problem Solving
1        Follows technical interrelated sets of complex issues without difficulty

2        Asks clarifying and shaping questions geared towards thoroughly assessing critical issues

3        Demonstrates creative and occasionally innovative approaches to information gathering within a structured framework

4        Able to enlist the aid of client staff to provide more information/time than originally requested/agreed

5        Structures complex problems, demonstrating understanding of pros and cons of alternative approaches to structuring

6        Draws sound conclusions, applying previous experience and best practices

7        Comfortably handles shifting problems and issues, quickly integrating new findings

8        Makes distinctive recommendations which clearly demonstrate a comprehensive understanding of the issues, best practices and risk factors, and can be implemented by the client

Client / Business Development

1        Develops strength of relationship that could/does result in follow-on work

2        Understands the implications of the client’s culture and uses this knowledge to increase effectiveness

3        Maintains close contact with client during course of engagement to ensure client goals and concerns are understood and are being addressed by the program of work

4        Identifies areas of client need; works with Organization Leadership to scope them, then provides support in development discussions, preparation and negotiation of arrangement

5        Provides insights and input to new opportunities that result in compelling proposals

IP and Capability Development

1        Actively uses assignments to test new concepts or techniques, enhancing personal and organizational capability

2        Develops and utilizes network of internal and external contacts to enhance thinking

3        Is a “go to” person for advice on complex issues in area of expertise

4        Contributes to the development and delivery of internal training

5        Looks for opportunities to at least co-author/co-present to external audiences in area of specialization

6        Documents insights and re-usable deliverables and encourages their uptake

7        Identifies needs and opportunities for Practice development and proposes plans and solutions to capitalize on those opportunities

Self, Work and Client Management

1        Prepares project plans that are realistic and achievable

2        Communicates expectations to project team members regarding deliverable content and quality and establishes and communicates standards for deliverables

3        Manages scope, changes to assignments and priorities as the project situation changes

4        Effectively monitors the quality and timeliness of delivery of Organization engagements, taking action where appropriate to mitigate emerging risks

5        Manages timely resolution of project (technical, schedule, scope and risk) issues

6        Quickly identifies situations in which client is falling short on commitments and raises issue in a manner that contributes to its resolution

7        Effectively communicates project status to Organization and client management

Leadership

1        Is a role model for Organizational Values, making decisions that support our Mission and Vision

2        Demonstrates intellectual rigor

3        Leads team to reconsider critical issues by presenting ideas in new ways or with new supporting data

4        Demonstrates significant initiative in area of expertise, enabling movement of the company along a particular strategic or operational dimension

5        Asks questions that help shape others’ thinking

6        Holds self and others accountable for actions and outcomes

7        Demonstrates multi-dimensional decision making that accounts for business, people and client outcomes

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