Focus on quantifiable success measurement

Measure engagement success at various levels depending on the type of engagements – business

level, project level and relationship level.

Business Level Metrics

At the Business level, we measure engagement success by monitoring business metrics that are expected to be delivered as a result of our engagement. This measurement is ideally suited for engagements where “Managed Service Provider” has been part of the entire life cycle of the program and/or where a solution is being designed with a high focus on certain performance metrics. Examples of such metrics include:

Reduction in monthly financial closing cycle time (ERP Financials implementation)

Improvement in inventory positions (ERP Financials / Materials implementation)

Reduced cycle time (manufacturing, order to cash, procure to pay, etc.)

Reduction in average call handling time (CRM implementation)

Reduction in non-PO purchases (SRM Implementation)

These are highly customized to the business drivers for the project as well as the solution being implemented.

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