Sample ERP Lines of Service
April 20, 2010
Server Administration |
ERP Application Support |
ERP Infrastructure Support |
ERP Upgrade |
| Patch Management | |||
| HW & Firmware Updates | |||
| DNS Support | |||
| Virus Protection | |||
| Server OS and Non-DB Backup Administration | |||
| Offsite Storage | |||
| Maintanence of Active Directory Forest | |||
| Group Polcy Admiistration | |||
| Operations/Alarm Monitoring | |||
| User Authentication Issues & Security Administration | |||
| Project Design | |||
| Project Implementation | |||
| Capacity and Systems Planning | |||
| Procurement | |||
| Licensing Maintenance & Contract Administration | |||
| Configuration Optimization |