Best IT Documents.com Blog


Sample Visio – Oracle HCM Internals

Oracle HCM Internals

www.bestitdocuments.com

Comments Off on Sample Visio – Oracle HCM Internals

Sample Visio – High Level logrhythm Architecture

High Level Logrythim Architecture

www.bestitdocuments.com

 

Comments Off on Sample Visio – High Level logrhythm Architecture

Logrythm Architecture and Design 7.x Notes

ü  Dashboard

ü  Searching

ü  Review of alarms

 

ü  Qualify – to investigate (establish root cause)

ü  Then mitigate

 

ü  Html5 coded

 

ü  Risk based alarms

ü  Case workflow

 

ü  Realtime data 

ü  DoubleClick drill down

ü  Underlying log data.

 

Logviewer to analyst grid – access

Low footprint on the browser (Client)

 

Activities represented

Pivot sort of data / datasets

 

Widgets to customize dashboard 

Edit widgets, more advanced filters

 

Threat activity map

Drill down create a task on another task to free up resources

 

Flow data – Network monitor

Deep packet analytics (rule protocol mismatch) 

Packet captures – Session based

 

Case management

Tagging for cases (searchable and filter with dashboards)

Create new tags

 

Log contains

Search contextualized content for

Finance

SSN

 

Search contains:   (filter on classified actions (750 devices application and systems)

Pre-created processing rules 

Structure and unstructured searches

 

End point monitoring

File integrity monitoring

Watchlist users 

o   Account takeovers

·         Precision searches

·         Alarms page (tab)

·         Fired alarms and risk based fired

·         Entity logical segmentation of the network

·         Other filtering and sorting by risk by date

o   Smart responses based on activity (actions – multiple responses)

·         Disable accounts or quarantine devices

·         Corroborated alarms (supporting activities that are, 3 or more behavioral anomalies from the user)

·         Associate logs and alarms into cases

·          

o   Drill down into data sets associated with the activities

·         Watchlist or searches (criteria, source with host) 

Single host or distributed host for performance.

 

AI Engine

Desktop console

 

System (Windows, Unix, remotely (no agent directly installed) Local and remote log collections

Non Server log server performance file integrity

Comments Off on Logrythm Architecture and Design 7.x Notes

PCI, SOX, GLBA and Security Resources

Posted in Application (380),Compliances (1300),Data Center - SOC - NOC,Security (1500) by Guest on the December 3rd, 2018

IT Security / Technology Risk / Control Frameworks

SCF: Simplified Control Framework

http://www.controlframework.com/

 

COBIT 5

http://www.isaca.org/COBIT/Pages/default.aspx

 

COSO:

http://www.coso.org/

 

Risk and Control Frameworks:

http://www.solutionary.com/index/compliance/security-frameworks.php

 

Assessment Areas – PCI, SOX, NIST

  • Expert background in Technical Controls Assessment, Compliance, Risk, and Security control requirements.
  • SOX: SSAE 16 SOC 1 / ISAE 3402, SOC 2, SOC 3 , (Type 2),  (Security, Availability, Processing Integrity, Confidentiality, or Privacy) – (Policies, Communications, Procedures, Monitoring) Detailed vs High-Level
  • PCI DSS / PA-DSS– PCI: CDE, Access, Vendors, Net. Segmentation, ROC/AOC, submission, Management recommendations and Roadmap to compliance.  QSA / PA – QSA, ASV background.

 

Preparatory Research

  • Mapping Application Security to Controls: SDLC Assessments (very good)

https://www.isaca.org/Education/Online-Learning/Documents/Security-Innovation-11Jan12.pdf

  • A Compliance Primer for IT Professionals (Great overview – little dated but very good overview across controls)

http://www.sans.org/reading_room/whitepapers/compliance/compliance-primer-professionals_33538

http://www.corporatecomplianceinsights.com/wp-content/uploads/gravity_forms/14-f3c6012ed7b64af70e209c6db8553b08/2012/02/Aligning+Application+Security+and+Compliance1.pdf

  • SANS – MOACL – Mother of All Control Lists: (dated info but good)

http://www.sans.org/reading_room/whitepapers/compliance/meeting-compliance-efforts-mother-control-lists-moacl_33299

 

Technology Risk / IT Controls Integration Terminology

Technology Risk

Likelihood, Impact, and SDLC Project Mapping, System Characterization, Controls Benchmark, gap analysis, Risk Remediation & Prioritization, Corrective Action Plan (CAP), IT Risk / IT Controls Remediation Roadmap, Risk Register, Risk Framework, Risk Scorecard, KRI, Loss Events. System Characterization, Threat Identification, Vulnerability Identification, Control Analysis, Likelihood Determination, Impact Analysis, Risk Determination, Controls Recommendations, Results Documentation.

 

IT Controls

Security, Documentation, Changes to Documentation, Implementation, Life Expectancy of a Version and a Version Upgrade, Hierarchy of Access – who can inquire versus who can make changes, Approvals, Sign-offs, Maintenance, Back-ups, Disaster Planning and Back-up, Change management, Incident Management, etc.

 

PCI Terminology

PCI DSS 3.0, Qualified Security Assessor (QSA) who creates a Report on Compliance (ROC), or by a Self-Assessment Questionnaire (SAQ), (Internal Security Assessor(ISA), volume of card-holder transactions – Levels 1-4 Merchants,  Attestation of Compliance, ASV (Approved Scan Vendor),  12 Domains / 6 Control Objectives.

 

IT Governance / Regulations – Next PAGES – HIPAA, PCI, SOX, NIST

Omnibus Final Rule Summary

http://www.ama-assn.org/resources/doc/washington/HIPAA-omnibus-final-rule-summary.pdf

 

PCI / DSS

PCI DSS:   PCI DSS: v3.0, changes from 2.o to 3.0, terms, ROC Reporting instructions, prioritized approach tool, FAQ’s, SAQ’s

PCI / DSS 3.1: https://www.pcisecuritystandards.org/security_standards/documents.php

 

TERMINOLOGY:   PCI DSS 3.0, Qualified Security Assessor (QSA) who creates a Report on Compliance (ROC), or by a Self-Assessment Questionnaire (SAQ), (Internal Security Assessor(ISA),dependent on volume of card-holder transactions – Levels 1-4 Merchants,  Attestation of Compliance, ASV (Approved Scan Vendor),  12 Domains / 6 Control Objectives.

PCI/DSS 2.0:  https://www.pcisecuritystandards.org/documents/pci_dss_v2.pdf

(compensating controls p. 64+)

 

PCI / DSS Risk Assessment Guidelines: https://www.pcisecuritystandards.org/documents/PCI_DSS_v2_Risk_Assmt_Guidelines.pdf

 

PCI DSS – QSA – ROC:   PCI – Data Security Std – Validation Requirements

PCI-DSS: (SAQ/Attestation guide): http://www.elementps.com/merchants/pci-dss/compliance-level/

PCI / DSS:     https://www.pcisecuritystandards.org/security_standards

(ISO 27005, NIST SP 800-XX/30, Octave)

 

HIPAA and PCI Compliance ARE NOT INTERCHANGABLE (Data Center Knowledge.com)

SOX:

http://www.sox-online.com/act_section_404.html

SOX:SANS: Overview:        An Overview of Sarbanes-Oxley for the Information Security Professional

SSAE 16  / ISAE 3402 / SOC 1-3: Service Organization Controls Report:  https://www.ssae-16.com/

IACPA – SOC – Service Organization Controls:

SOC 1 / SOC 2, SOC3 (Type 2): http://www.ssae16.org/white-papers/ssae-16-soc-1-2-3.html

 

Understanding SaaS Compliance – SSAE 16 / SOC 1 / SOC 2: https://en.wikipedia.org/wiki/Service_Organization_Controls

 

Terminology: (Security, Availability, Processing Integrity, Confidentiality, or Privacy) – (Policies, Communications, Procedures, Monitoring) Detailed vs High-Level

GLBA:

http://searchcio.techtarget.com/definition/Gramm-Leach-Bliley-Act

 

ISO:

ISO/27001 / 2:

http://www.27000.org/iso-27001.htm

http://www.27000.org/iso-27002.htm

 

ISO/27005:

http://www.27000.org/iso-27005.htm

 

NIST:

NIST SP 800 Series

NIST SP 800-53 (R4):

http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

NIST RMF RISK MANAGEMENT FRAMEWORK (800-37):

NIST SP 800-64: Security in the SDLC: http://csrc.nist.gov/publications/nistpubs/800-64-Rev2/SP800-64-Revision2.pdf

NIST SP 800-30: http://csrc.nist.gov/publications/nistpubs/800-30/sp800-30.pdf

IT Controls Checklists:  http://www.checklist20.com/

 

Technology Risk

5 Biggest IT risks explained (very good): http://www.youtube.com/watch?v=5UXhJyTunhM

(Hacking/ social engineering, Fraud, Disasters, Change / Disruptive, ROI)

 

Risk Register: 4 Steps (very good):  http://www.youtube.com/watch?v=mNQzRdWy9Ow

(Risk Frameworks, Categories, Strategic Objectives/Map / Balanced Scorecards / Weightings / Likelihood / Impacts / Risk Score)

Why most Risk Assessments are Wrong (TR): http://www.youtube.com/watch?v=PA9rqNBZWIw&feature=endscreen&NR=1

 

Risk Assessment (TR): http://www.youtube.com/watch?v=eD2mQ6ooYO4

Archer: Risk Management: http://www.youtube.com/watch?v=6KaapSEkOlQ

 

IT Risk Management 2.0: http://www.youtube.com/watch?v=VkmIOJYA3hM

Strategic Risk Management Dashboards: http://www.otusanalytics.com/wp/?p=422

Risk, Event Management& Importance of Excellence (Great ): http://www.youtube.com/watch?v=t8Mr23rLps0

 

Technology Risk Radar: http://www.kpmg.co.uk/email/11Nov13/OM006033A/index.html#46

Archer: eGRC:  http://www.youtube.com/watch?v=SMkj8twTM6c

Archer Smart Suite Framework: http://www.infosecurityproductsguide.com/technology/2007/Archer_Compliance.html

Technology Risk Assessments

RISK Assessments:   https://www.smart-ra.com/News/Uploads/100511122641_ISACA_CPE%20Meet_May%202011_1.pdf

Risk Assessment Report Template – example: Risk Assessment Report Template (CDC – OCIO)

Information Risk Assessments: Understanding the process:

OCTAVE – Method – Intro: http://www.cert.org/octave/methodintro.html

 

IT Information Security Risk Assessments Tools / Templates / Audit Guides:

RISK Assessment Toolkit: CA – CIO.gov (good info):  http://www.cio.ca.gov/OIS/government/risk/toolkit.asp

 

Agile Risk Management in 5 simple steps: http://michaellant.com/2010/06/04/five-simple-steps-to-agile-risk-management

Burndown Chart: http://www.mountaingoatsoftware.com/blog/managing-risk-on-agile-projects-with-the-risk-burndown-chart

 

Some of the independent resources available include:

·         Center for Internet Security (CIS):  http://benchmarks.cisecurity.org/

·         National Institute of Standards and Technology (NIST):  http://csrc.nist.gov/publications/nistpubs/800-123/SP800-123.pdf

·         National Security Agency (NSA):  https://www.nsa.gov/ia/mitigation_guidance/security_configuration_guides/operating_systems.shtml

Comments Off on PCI, SOX, GLBA and Security Resources

Healthcare HIPAA, HITRUST, HITECH Resources

 

IT Security / Technology Risk / Control Frameworks

HITRUST: (RISK Framework)

http://www.hitrustalliance.net/about/

 

Assessment Areas – HIPAA

  • Expert background in Technical Controls Assessment, Compliance, Risk, and Security control requirements.
  • HIPAA Security Rule (3 Safeguards – Administrative, Physical, Technical), Required vs. Addressable. HIPAA Gap Assessments, HIPAA IT Auditing or HIPAA IT Controls Design, Integration, Testing. Gap Assessments, Privacy Gap Assessment – Pre Audits.
  • Understanding of risk and control frameworks such as HITRUST, COBIT, UCF, ITIL, and ISO

 

Preparatory Research

  • Electronic Medical Records: Success Requires an Information Security Culture:

http://www.sans.org/reading_room/whitepapers/HIPAA/electronic-medical-records-success-requires-information-security-culture_34242

  • Aligning Application Security and Compliance: (good info)

http://www.corporatecomplianceinsights.com/wp-content/uploads/gravity_forms/14-f3c6012ed7b64af70e209c6db8553b08/2012/02/Aligning+Application+Security+and+Compliance1.pdf

  • SANS – MOACL – Mother of All Control Lists: (dated info but good)

http://www.sans.org/reading_room/whitepapers/compliance/meeting-compliance-efforts-mother-control-lists-moacl_33299

 

HIPAA Terminology

Covered Entity, Business Associate, Conduit, Meaningful Use/MU Phase I/II/III, Breach Notification Rule, OCR, ePHI / PHI, BNR, PNR, CFR 45 CFR 164.x (9/2013 – 3/2014), Final HIPAA Omnibus Rule, BA Contracts,

 

IT Governance / Regulations – HIPAA

HIPAA / Omnibus HIPAA Privacy, Security, Governance, And Compliance.

 

HIPAA

http://www.hhs.gov/ocr/privacy/HIPAA/understanding/summary/index.html

 

HIPAA: Survival Guide

http://www.HIPAAsurvivalguide.com/HIPAA-omnibus-rule.php

(Good info)

Terminology

Covered Entity, Business Associate, Baa / Contracts, Conduit, Meaningful Use/Mu Phase I/Ii/Iii, Breach Notification Rule, OCR, Ephi / Phi, Bnr, Pnr, Cfr 45 Cfr 164.X (9/2013 – 3/2014), Final HIPAA Omnibus Rule, Ba Contracts, HIPAA / Hitrust:  HIPAA And Hitrust – What’s The Difference?

 

Overview of HIPAA/Hitech Omnibus Final Rule

Omnibus / Healthit

Http://Www.Darkreading.Com/Privacy/New-HIPAA-Omnibus-Rule-Changes-Health-It/240148673

 

EPHI Identifiers / De-Identification

HHS: Guidance on Methods for De-Identification

HIPAA Phi: List of 18 Identifiers and Definition of PHI

EPHI Computer Systems Inventory:

https://community.pepperdine.edu/it/security/ric/invephi.htm

 

Yale: Break Glass Procedure: Granting Emergency Access to Critical EPHI Systems

Meaningful Use: What Is Meaningful Use?

Http://Www.Healthit.Gov/Policy-Researchers-Implementers/Meaningful-Use

 

Breach Notification Rule: HIPAA Breach Notification Rule, 45 CFR §§ 164.400-414

Covered Entities & Business Associates: § 160.103 Definitions.

  • De-Identification of PHI. Methods In Accordance With HIPAA Privacy Rule.
  • Summary Of The HIPAA Security Rule: HHS: Summary Of The HIPAA Security Rule
  • HIPAA Security Risk Analysis Tips – 9 Essential Elements
  • Complete A Privacy Rule Compliance Assessment (45 CFR §164.530)
  • MU – HIPAA Security Risk Analysis: How To Conduct A Meaningful Use / HIPAA Security Risk Analysis:
  • ECFR: Electronic Code Of Federal Regulations:
  • Cornell Law School – 45 CFR 164 – Summaries: http://www.law.cornell.edu/cfr/text/45/part-164

Are You Ready For A HIPAA Audit? 5 Insights for Executives

HIPAA Audit Tips – Prepare For Audits Using Omnibus Final Rule

White Paper: The HIPAA Final Omnibus Rule: New Changes Impacting Business Associates

Deloitte Brief: Update: Privacy and Security Of Protected Health Information Omnibus Final Rule and Stakeholder Considerations

 

OCR HIPAA Audits: Findings/Recommendations: Notification of Findings And Recommendations Report From OCR HIPAA Audits

HHS/OCR: HIPAA Lessons – UCLA: Specific Lessons from HIPAA Privacy and Security Case At

 

OCR HIPAA Audits: What To Expect When OCR Audits Come

HIPAA Interview and Document Request: HIPAA Security Onsite Investigations and Compliance Reviews: – Great Sample

OCR HIPAA Audit Briefings:  OCR Data On First 20 HIPAA Compliance Audits

HIPAA Enforcement: Case Examples Organized By Covered Entity:

 

Http://Www.HHS.Gov/OCR/Privacy/HIPAA/Enforcement/Examples/Casebyentity.Html#2healthcareprovider

 

HIPAA Settlements / Resolution Agreements

HIPAA-Hitech Compliance: Proven HIPAA Audit Tips – Actions You Should Take Now To Prepare For OCR HIPAA Audits

  1. Set privacy and security risk management & governance program in place (45 cfr § 164.308(a)(1))
  2. Develop & implement comprehensive HIPAA privacy and security and breach notification policies & procedures (45 cfr §164.530 and 45 cfr §164.316)
  3. Train all members of your workforce (45 cfr §164.530(b) and 45 cfr §164.308(a)(5))
  4. Complete a HIPAA security risk analysis (45 cfr §164.308(a)(1)(ii)(a))
  5. Complete a HIPAA security evaluation (= compliance assessment) (45 cfr § 164.308(a)(8))
  6. Complete technical testing of your environment (45 cfr § 164.308(a)(8))
  7. Implement a strong, proactive business associate / management program (45 cfr §164.502(e) and 45 cfr §164.308(b))
  8. Complete privacy rule and breach notification rule compliance assessments (45 cfr §164.500 and 45 cfr §164.400)
  9. Document and act upon a remediation plan

 

HHS.GOV – HIPAA: Security Series

  1. Security 101 for Covered Entities
  2. Security Standards Administrative Safeguards
  3. Security Standards – Physical Safeguards
  4. Security Standards – Technical Safeguards
  5. Security Standards – Organizational, Policies & Procedures, and Documentation Requirements
  6. Basics of Risk Analysis & Risk Management
Comments Off on Healthcare HIPAA, HITRUST, HITECH Resources

Sample Visio – Oracle Server Replication Flows

Oracle Server Replication Flows

www.bestitdocuments.com

Comments Off on Sample Visio – Oracle Server Replication Flows

CA Autosys R11.3.5 Schema Tables

Posted in Application (380),Data Center - SOC - NOC,Security (1500),Web Services (250) by Guest on the November 11th, 2018

CA Autosys R11.3.5 Schema Tables

www.bestitdocuments.com

Comments Off on CA Autosys R11.3.5 Schema Tables

Word Document – Understanding Network Access Control

Posted in Data Center - SOC - NOC,Networking (340),Security (1500) by Guest on the November 1st, 2018

Understanding Network Access Control

www.bestitdocuments.com

 

Comments Off on Word Document – Understanding Network Access Control

Alert Logic Physical to Virtual Details

Alert Logic Physical to Virtual Details

www.bestitdocuments.com

 

Comments Off on Alert Logic Physical to Virtual Details

Sample – Healthcare (HIPAA, HiTRust, HiTech) Tiered Application and System Support Services

Healthcare (HIPAA, HiTrust, HiTech) Tiered Application and System Support Services

Tiered Application and System Support Services

Measures include:

o   Time to Respond (Priority 1-4)

o   Time to Resolve (Priority 1-4)

o   % of Open Break Fix Issues that Exceed the SLA

o   Tier 1 Applications / System Availability (system uptime):

 

  • Cerner
  • Meditech
  • PACs
  • PPP
  • McKesson Star
  • Lawson
  • Core Network Systems
  • EICU

 

Tiered Application and System Support Services

  • Time to Respond – Amount of time required for an incident (ticket) to be assigned for work.

Ø  Monthly Goals:

Description Proposed Goal
Priority 1 (Urgent): 90% within 15 minutes
Priority 2 (High): 90% within 4 Business Hours
Priority 3 (Med): 90% within 1 Business Day
Priority 4 (Low): 90% within 3 Business Days

 

Name of SLA Proposed Goal
Time to Respond Priority 1 (Urgent) 90% within 15 Minutes
Time to Respond Priority 2 (High) 90% within 4 Business Hours
Time to Respond Priority 3 (Medium) 90% within 1 Business Day
Time to Respond Priority 4 (Low) 90% within 3 Business Days

 

Tiered Application and System Support Services

  • Time to Resolve – Amount of time required for an incident (service) to be restored.

Ø  Monthly Goals:

Description Proposed Goal
Priority 1 (Urgent): 90% within 4 Hours
Priority 2 (High): 90% within 8 Business Hours
Priority 3 (Med): 90% within 3 Business Days
Priority 4 (Low): 90% within 10 Business Days

 

Name of SLA Proposed Goal
Time to Resolve Priority 1 (Urgent) 90% within 4 Hours
Time to Resolve Priority 2 (High) 90% within 8 Hours
Time to Resolve Priority 3 (Medium) 90% within 3 Business Days
Time to Resolve Priority 4 (Low) 90% within 10 Business Days

 

  • % of Open Break Fix Issues that Exceed SLA – percentage of open Incidents (tickets) that exceed the SLA for all Priority levels in a given month.

Ø  Monthly Goal:  < 35%

Name of SLA Proposed Goal
% of Open Break Fix Issues that Exceed SLA < 35% of Open Break Fix Issues

 

 

 

 

 

  • Tier 1 Applications / System Availability

Ø  Monthly Goal:  >99.9%

Name of SLA Proposed Goal
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability
Tier 1 Applications / System Availability

(Core Network Systems)

>99.9% Availability
Tier 1 Applications / System Availability >99.9% Availability

 

Customer Support Services

  • Measures include:

Ø  Total Call Volume

Ø  Average Speed to Answer

Ø  Call Abandonment Rate

Ø  First Call Resolution Rate

 

  • Total Call Volume – number of calls into each of the Help Desks in a given month.
Help Desk Proposed Goal
Denver  Administration xxxxxx
Houston HD xxxxxx
California Server xxxxxx
  • Average Speed to Answer / per Queue (Seconds) – average length of time required (in seconds) to answer calls into the Help Desk in a given month.

Ø  Monthly Goal:  < 55 seconds

 

Help Desk Proposed Goal
Denver  Administration < 55 seconds
Houston HD < 55 seconds
California Server < 55 seconds

 

  • Call Abandonment Rate / per Queue – rate of calls where the caller hung up while phoning the Help Desk in a given month.

Ø  Monthly Goal:  < 15%

Help Desk Proposed Goal
Denver  Administration < 15%
Houston HD < 15%
California Server < 15%

 

  • First Call Resolution Rate – rate of incidents resolved during the first call to the Help Desk.

Ø  Monthly Goal:  > 50%

Help Desk Proposed Goal
Denver  Administration > 50%
Houston HD > 50%

 

 

 

  • Measures currently include:

Ø  Tier 1 Application and System Back-Ups

v  Monthly Goal:  >75% Successfully backed up within window

Name of SLA Proposed Goal
Tier 1 Application and System Back Ups >75% Successfully

 

Security Services

  • Measures include:

Ø  Virus Protection on Currency Servers within 7 days

Ø  Virus Protection on Currency Desktops within 7 days

v  Monthly Goal:  > 90%

Name of SLA Proposed Goal
Virus Protection Currency Servers (Within 7 Days) > 90% Virus Protection Compliance
Virus Protection Currency Desk Tops (Within 7 Days) > 90% Virus Protection Compliance

 

  • Measures include:

Ø  Change Timeliness of Non-Routine Changes (Urgent, High, and Medium)

Ø  Change Accuracy of Non-Routine Changes (Urgent, High, and Medium)

Ø  % of Urgent and High Unplanned Emergency Changes

Name of SLA Proposed Goal
Change Timeliness of Non-Routine Changes (Urgent, High, and Medium) > 95% Of Changes completed within the Change window
Change Accuracy of Non Routine Changes (Urgent, High, and Medium) > 95% Change Success
% of Urgent and High Unplanned Emergency Changes < 20% of High and Urgent Changes Submitted as Emergency

 

Report and Review Services

  • SLA Review Reports published to the OCIO and Service Delivery Sub-Committee on time
  • Percentage of SLAs that meet or exceed targets (Scorecard Metric)
  • Scorecard published to the OCIO and Service Delivery Sub-Committee on time
  • Scorecard data received on time
  • Percentage of Scorecard measures that meet or exceed targets

Ø  SLA Dashboard and ITS Balanced Scorecard are published on the last business day of each reporting month

 

Name of SLA Proposed Goal
SLA Review Reports Published to OCIO and Service Delivery Sub-Committee on Time > 95% Reported on Time
Percentage SLAs that meet or exceed targets (SCORECARD METRIC) > 80% Reported Green (18 month goal)
Scorecard Published to OCIO and Service Delivery Sub-Committee on Time > 95% (15th of the Month)
Scorecard Data Received on Time > 95% (Received prior to the 26th of the Month)
Percentage of Scorecards measures that meet or exceed targets > 80% Reported Green

 

 

Report and Review Services

Measures include:

Ø  Customer Satisfaction (LITED) Reports Published to the OCIO and Service Delivery Sub-Committee on Time

Ø  LITED:  percent overall that meets overall expectations of IT Delivery in 5 focus areas. (SCORECARD METRIC)

Ø  LITED:  percent of Action Plans completed on Time (SCORECARD METRIC)

Ø  SLA Review Reports Published to OCIO and Service Delivery Sub-Committee on Time

Ø  Percentage of SLAs that meet or exceed targets (SCORECARD METRIC)

Ø  Scorecard Published to OCIO and Service Delivery Sub-Committee on Time

Ø  Scorecard Data Received on Time

Ø  Percentage of Scorecards measures that meet or exceed targets

 

Customer Satisfaction (LITED) Reports Published to the OCIO and Service Delivery Sub-Committee on Time

Ø  Published on the last business day of the reporting month

Name of SLA Proposed Goal
Customer Satisfaction (LITED) Reports Published to OCIO and Service Deliver Sub-Committee on Time > 95% Reported on Time

 

LITED:  Percent overall that meets overall expectations of IT Delivery in 5 focus areas. (SCORECARD Performance Review and National Scorecard METRIC)

Ø  Did IT meet the overall expectations of Service Delivery in the following Focus Areas:

  • Operations Service Delivery (OSD) – includes Help Desk, Desktop Support and Direct Customer Support
  • Program & Project Delivery (PPD) – includes EPMO, Legal, Contract & Vendor Management
  • Service Quality (SVC)
  • Value Creation (VAL)
  • Relationships (REL)

 

Name of SLA Proposed Goal
LITED:  % overall that meets overall expectations of IT Delivery in 5 focus areas. (SCORECARD METRIC) > 75% Reported Meets Expectations

 

 

LITED:  Percent of Action Plans completed on time.  (SCORECARD Performance Review and National Scorecard METRIC)

Name of SLA Proposed Goal
LITED:  % of Action Plans completed on Time (SCORECARD METRIC) >95% Completed

 

SLA Review Reports published to the OCIO and Service Delivery Sub-Committee on time

  • Percentage of SLAs that meet or exceed targets (Scorecard Metric)
  • Scorecard published to the OCIO and Service Delivery Sub-Committee on time
  • Scorecard data received on time
  • Percentage of Scorecard measures that meet or exceed targets

Ø  SLA Dashboard and IT Balanced Scorecard are published on the last business day of each reporting month

Name of SLA Proposed Goal
SLA Review Reports Published to OCIO and Service Delivery Sub-Committee on Time > 95% Reported on Time
Percentage SLAs that meet or exceed targets (SCORECARD METRIC) > 80% Reported Green (18 month

goal)

Scorecard Published to OCIO and Service Delivery Sub-Committee on Time > 95% (15th of the Month)
Scorecard Data Received on Time > 95% (Received prior to the 26th of the Month)
Percentage of Scorecards measures that meet or exceed targets > 80% Reported Green

 

Tiered Applications and System Support Services

Customer Support Services

Business Continuity Management Services

Security Services

Change Management Services

IT Release and Project Management Services

Report and Review Services

Contracting and Vendor Management Support Services

 

In relation to the clinical needs of the patient

    1. In anticipation of Medicare AND insurer changes
  1. These are not the only influencers of cost & revenue (i.e. Case Managers, Physicians, OR Staff, Service Line Leadership)
    1. Cerner
    2. Meditech
    3. PACs
    4. PPP
    5. McKesson Star
    6. Lawson
    7. Core Network Systems
    8. EICU

 

Corporate Future Growth Strategy Involves Significant Influx Of New Physicians, Staff, And Clinical Facilities.

  • Align newly acquired operations with Corporate security standards quickly and efficiently – without impact to acquisition/integration timelines.

 

Address security gaps at time of acquisition.

  • Avoid inheriting non-compliant systems or processes
  • Synergy with tech-refresh activities associated with the acquisition

 

Due Diligence

  • Identify any security issues that are material to the acquisition.
  • Assess amount of security investment needed to bring acquired operation into compliance with Corporate standards.

 

 

Pre-Integration

  • Risk assessment to identify gaps in infrastructure and processes.
  • Remediation to stop-gap any critical items.
  • Establish roles and provision access for new staff.
  • Overlay Corporate standard security technologies.

 

Post-Integration

  • Bring systems and processes into alignment with Corporate standards.
  • Ensure and maintain compliance.

 

Internal Scans

  • Vendor being used for initial scans to allow for implementation of program by staff
  • Internal team will lead vendor initiative and implement program simultaneously

 

External Scans

  • All Corporate external addresses
  • Denver address space represented here
  • Remaining results to be reviewed with groups next week

 

Acquisition Scans

  • Qualys acquisition represented
  • Rescan April 2019
  • Remediation results reported after rescan
  • Chattanooga Heart scan report to be completed next week.

 

Divestiture Scans

  • No active divestitures

 

Future State Vision

  • Consistent, holistic enterprise-wide approach.
  • Cover all information assets.
  • Coordinate security and business resilience.
  • Enable access to accommodate physician growth and workforce mobility.
  • Establish a control structure framework to meet and manage HIPAA and PCI compliance.

 

Program Maturity Objectives

  • Meet defined customer service objectives.
  • Predictable cost for sustainable compliance.
  • Active management and significant reduction of risk.
  • Adoption across entire enterprise.
  • Business decisions influenced by trends and metrics.
  • Program covers new and emerging risks (mobile, virtualization etc.).

 

www.bestitdocuments.com

 

Comments Off on Sample – Healthcare (HIPAA, HiTRust, HiTech) Tiered Application and System Support Services

Healthcare IT Technology Issues to consider

Healthcare IT Technology Issues to consider

www.bestitdocuments.com

 

Comments Off on Healthcare IT Technology Issues to consider

Sample Visio – Autosys End to End Autosys

Comments Off on Sample Visio – Autosys End to End Autosys

Definition of an Application

An application is defined as an environment that consists of a set of deployed (installed) software that is executable on hardware supporting business function(s) and is managed as a unit.

 

Important information maintained about an application includes:

  • Design and functional information
  • Software information
  • Database Information
  • Descriptive / identifying information
  • Datacenter / geographical information
  • Disaster recovery information
  • Collaboration information
  • Support roles / responsibilities and Contact information.        
  • PCI Compliance information
  • HIPAA Compliance information
  • SOX Compliance information

 

www.bestitdocuments.com

Comments Off on Definition of an Application

Sample Visio – WebSphere Environments Design

Comments Off on Sample Visio – WebSphere Environments Design

WebSphere Install Sample Guide

WebSphere Install Sample Guide

www.bestitdocuments.com

Comments Off on WebSphere Install Sample Guide

Spreadsheet – WebSphere Filesystem Allocations Permissions

Comments Off on Spreadsheet – WebSphere Filesystem Allocations Permissions

WebSphere Application Server Internals.pdf

Comments Off on WebSphere Application Server Internals.pdf

Legacy – NetCache – CLI Help Documents

Comments Off on Legacy – NetCache – CLI Help Documents

Sample Visio – Load Balancer Design

Sample Visio – Load Balancer Design

www.bestitdocuments.com

 

Comments Off on Sample Visio – Load Balancer Design

BigIP LTM F5 – Balancing Methods

The BigIP F5 LTM supports various load balancing methods. These methods are categorized as either Static or Dynamic. Dynamic load balancing methods are considered balancing methods that take the server performance into consideration.

This article also explains how the BigIP F5 LTM can balance traffic outside of the fore-mentioned Static and Dynamic balancing methods.

 

Static

Round Robin – Evenly distributes requests to all available pool members.
Ratio – Ratio allows each server to be assigned a ratio value. This is useful for pool members that have greater or lower computing resources then others.

 

Example : Ratio 3:2:1:1. Based upon 8 requests, 3 requests would go to 1, 2 to 2 then 1 to 1.

 

Dynamic

Least Connections – Traffic is balanced to servers with the least total of current connections.
Fastest – Connections are distributed to pool members based upon server response time.
Observed – This method is the same as ratio but the ratio is assigned by BigIP. Each ratio is calculated based upon the total number of connections currently active on each pool member. A pool member with a lower then average connection count is assigned a ratio of 3. A pool member with a higher than average count is given ratio of 2.

Predictive – Predictive is similar to observed but ratio`s are assigned using much more aggressive ratio values. A pool member with a lower then average connection count is assigned a ratio of 4. A pool member with a higher then average count is given ratio of 1.

 

Additional

Pool Member vs Node

A Node is an IP address, and a Pool Member is an IP:Port combination. Based on this an IP could have serval different applications and be a member of several different pools. This means for load balancing and health monitoring even though a web service (such as tcp/80) may be not be busy, another service such as SQL, could be.  As such, Pool Member based balancing and health monitoring provides a much more effective and logical way in which to distribute traffic.

 

Priority Group Activation

With priority group activation a backup pool of nodes is defined within a server pool. Both the primary and backup pools are assigned priority values  and priority group activation thresholds defined. At the point the pre-configured thresholds are reached the backup pool is activated as the primary pool.

 

Fallback host (HTTP only)

With fallback host a redirect is configured and sent back to the client in the event of all pool members being offline.

Comments Off on BigIP LTM F5 – Balancing Methods

Sample – QRadar Events Rules Building Blocks Visio

Comments Off on Sample – QRadar Events Rules Building Blocks Visio

My goodness where the heck is the information I need?

In the past and even more in the present employees found it difficult to locate the information and documents they need. The situation has several causes. The most prevalent problem is our lack of document organization and categorization. Employees experience pain when attempting to share documents with one another, save their documents in a common space, or discover an existing document

Currently, documents are saved in a wide variety of locations. In some cases, a SharePoint sites are used to share documents. Employees also save documents on their hard drives, or in numerous server areas. The most obvious problem with this diversity of locations is the inability to work on a current doc copy. Secondarily, an employee’s hard drive (or a server) might not be backed up. This lack of document organization and discoverability causes the organizations to lose valuable and sometimes irreplaceable resources, not only in the waste of employee’s time – there is also a serious loss of institutional knowledge when employees leave:

  • Employees get 50%-75% of their relevant information directly from other people.
  • More than 80% of enterprise’s digitized information resides in individual hard drives and personal files.
  • Individuals hold the key to the knowledge economy and most of it is lost when they leave the enterprise.

Why sit there reading this knowing it applies to you and your organization. Do something… fix it?

“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu – The Art of War

http://bestitdocuments.com/Services.html
 

Comments Off on My goodness where the heck is the information I need?

Sample – QRadar Security Intelligence Platform Visio

Comments Off on Sample – QRadar Security Intelligence Platform Visio

Sample – QRadar Security Intelligence Platform Visio

Comments Off on Sample – QRadar Security Intelligence Platform Visio

Sample Visio – Cloud Requirements Summary

Posted in Security (1500),Virtual - VMWare (30),Visio Samples - Stencils (457) by Guest on the January 14th, 2018

Sample Visio – Cloud Requirements Summary

www.bestitdocuments.com

 

Comments Off on Sample Visio – Cloud Requirements Summary
Next Page »