1. Improved quality, cost, value and effectiveness of IT
2. Improved IT Productivity
3. Improved IT Services
4. Managed expectations
5. Improved Customer Satisfaction
6. Reduce Operating costs

Overall:

Organizations can clearly align themselves with the business by agreeing on a service portfolio that describes what customers use, in business language.

A strategic lifecycle framework for quality service

Globally used and non-proprietary

Convergence of Strategy, Governance & Management practices for IT service

Measurable IT in business value outcomes

Functional elements help deliver real value

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