business

What is the role of learning in the businuess value chain?

March 19, 2013

How will learning demonstrate its value to the business for productivity, transformation, innovation processes at individual, team and organizational levels?

How to measure business impact when we capture implicit information and convert/transmit it to the right people, right time, to become explicit knowledge?

How can learning and knowledge management have a role in the ‘center of the value creation’ processes of the company?

How can linkages between learning processes and business processes be described?

What methods should be employed to align learning processes with business objective achievement?

How do learning professionals answer value questions:

  1. Who cares about your service and how much (customers)
  2. Why should I care (stakeholder, economic buyer)
  3. How much do you care (commitment, credibility, passion, investment)

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