application , compliances , itil , security

Sample ITIL – Business Requirements for Application Performance Management

September 7, 2012

SLA / OLA Application Monitoring

Detect and view network and application activity and volume outside the normal performance range.

  • Create alerts for when a:
    • New,
    • Unknown,
    • Rogue application hits the network.
  • Develop a deep understanding of application’s performance over time, with the in-depth metrics for:
    • Transaction time,
    • Server response time,
    • Network round trip time to verify performance and identify issues.
  • Get a clear picture of the overall transaction time for applications.
  • Quantify and manage the end user experience to determine which users experience degraded.
  • Quickly identify and isolate application performance degradation.
    • Gain the visibility into individual application flows – whether:
      • Client-to-server,
      • Server-to-server,
      • Or peer-to-peer – to identify unauthorized, business-critical or recreational applications and quickly isolate any problem source.
  • Gain the visibility to identify and monitor applications – with a total view of application use across your LAN/WAN distributed network.
    • The graphical user interface provides visibility into the applications used and lets you see new applications running on your network.
    • Understand the impact of server connect and server response times.
      • Measure the effectiveness of data center operations, with performance comparisons across servers within a server farm.
      • In-depth visibility to baseline server and application availability across your distributed environment before making a change:
        • Measure the effectiveness of the change – all through a single pane of glass.
        • See the impact of network round trip time; quantify the level of services provided by your network and/or carrier for each provisioned link.
        • Understand how much bandwidth each application is using in each traffic class.
          • Track applications including:
            • Voice,
            • Video,
            • Web,
            • FTP
            • And streaming.

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