application , business , compliances , networking , security

CA eHealth Pilot Project Sample Requirements

April 17, 2012

Technical Startup

  • Perform engagement management setup activities
  • Prepare for engagement
  • Review implementation information with customer
  • Review project schedule with customer 

Architecture and Design

  • Conduct briefing with customer project sponsor
  • Conduct kick-off session
  • Gather project related information and requirements
  • Document requirements
  • Modify test plans as required
  • Review implementation plan with customer 

Implementation

  • Install/configure eHealth Suite
  • Install/configure Spectrum Server
  • Install/configure OneClick Clients
  • Install/configure LiveHealth
  • Install/configure SystemEdge
  • Install/configure Service Availability 

Major Technical Activities

  • The following high-level activities will take place during this engagement 
    • Architecture Review and Planning
      • Review implemented architecture, revise and update as required
      • Expand architecture to incorporate remote locations
      • Discuss obtaining system and network performance metrics 
    • Technical Assumptions
      • Needed access to all hosts, systems, and network devices as necessary for the installation of required software.
      • All prerequisite hardware and software will be available on-site prior to project start.
      • All hardware will meet the system requirements for the product
      • IT staff available on an as-needed basis for assistance in troubleshooting and to receive knowledge transfer.
      • Identified requirements for instrumentation and notification
      • Network and Firewalls rules in place to support product communication flows
      • All SNMP Read Only Community Strings are the same across all network devices 
    • Solution Phases and Technical Milestones
      • This engagement will be implemented using the following phases and milestones: 
    • Project Schedule Reviewed with Customer
      • The technical startup phase will launch the project by preparing the project plan and schedule, and obtaining customer acceptance on both documents.
      • Prepare and deliver a Solution Architecture Specification for this solution. 
    • Implementation Plan 
    • Phase I – Installation
      • Install eHealth Suite Server
      • Install Spectrum Server
      • Install OneClick Clients
      • Install LiveHealth
      • Install SystemEdge 
    • Phase II – Configuration
      • Configure eHealth Server
      • Configure Spectrum Server
      • Configure OneClick Clients
      • Configure LiveHealth
      • Configure SystemEdge and AIMs
      • Configure Service Availability
      • Customize and Schedule specific reports
      • Completion of Test Plan
      • The completion of the execution of the test plan will be confirmed by obtaining customer acceptance of the completed test plan.
      • Implemented Components in Production
      • The components identified in the implementation plan are placed in production in turn as specified in the plan.
      • Complete Review of Implementation
      • The users of the new system have been trained and the complete solution has been reviewed with the customer.  
    • Technical Closure
      • Conduct knowledge transfer for existing CA Network and Systems Management solution on new reporting capabilities
      • ‘Train the Trainer’ sessions for Pilot contacts in preparation for educating their customer base
      • Review implementation with Pilot contacts
      • Conduct final review session with Pilot contacts