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ITIL Service Oriented Architecture

Benefits of SOA

Reduced cost—As business demands evolve and new requirements are introduced, the cost of enhancing and creating new services is greatly reduced by adopting the SOA framework and the services library for both existing and new applications

Risk mitigation—Reusing existing components reduces the risk of introducing new errors, and thus potential points of failure, into the process of enhancing or creating new business services

Customer-centric architecture—Existing architecture models and practices tend to be application-centric. As organizations evolve from an application orientation toward a service orientation, consumers or customers of the application benefit. A customer-centric architecture provides a user-configurable approach versus a one-size-fits-all or prepackaged workflow.