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System Categorization Suggestions

Posted in O S (375) by Guest on the July 26th, 2011

Determining System Business and Technical Impact Level (Low, Moderate, High)

Determine data classification (using NIST):

  • (NIST SP 800-60 vol. I and II*)

  • FIPS 200 / NIST SP 800-53

Use FIPS 199** if data type not in NIST SP 800-60 (i.e., C/I/A scoring) – NIST references below:

  • NIST SP 800-34 defines the SDLC as “the scope of activities associated with a system, encompassing the system’s initiation, development and acquisition, implementation, operation and maintenance, and ultimately its disposal that instigates another system initiation.”

  • NIST SP 800-55, Security Metrics Guide for Information Technology Systems

  • NIST SP 800-80, Guide for Developing Performance Metrics for Information Security

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HITRUST PowerPoint

Posted in Compliances (1300) by Guest on the July 21st, 2011
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SharePoint Features Matrix

Posted in Compliances (1300),Security (1500),SharePoint by Guest on the July 20th, 2011

 

Store, organize, and access team files in a centralized network repository.   Store your files in a network repository:  Request a division or subsidiary level portal when you need to search and collaborate across hundreds of team sites.  Distribution List Archive  Share or store files too large for SharePoint (over 100MB) or if it is a file type blocked by default. (such as .exe) 
Share and edit files collaboratively.  Designate Private files only you can access.  Categorize files across team sites into topic areas to facilitate portal navigation.  Read Only  Note: File Shares are only to be used to store restricted file types, oversized files, application data (e.g. databases) or non-collaborative content.
Publish information and files for easy access and visibility to coworkers on and outside the team. Designate Shared files for viewing or collaboratively editing to the public  Search across team sites and public folders.  Indexed by SharePoint   
Facilitate team discussions in discussion forums. Access your files from any network computer.    Replication by Business Requirement only   
  Publish details about yourself that are accessible by the entire company.      
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Sample Visio – HIE Authentication Services Framework (ASF)

 Free Document download

HIE_Authentication_Services_Framework.vsd

 

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Healthcare – Authentication

Posted in Compliances (1300) by Guest on the July 18th, 2011

 

SSO.doc

Charter.doc

Architecture design.doc

Architecture.vsd

Use cases.doc

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SharePoint VS. Email

Posted in eMail (66),SharePoint by Guest on the July 17th, 2011

Centralize content on company servers 

  • Supports sharing of email content across the enterprise

  • Body & attachment become searchable & reusable

  • Advantages of version control & history

  • Improved knowledge management

http://www.bestitdocuments.com/IT_Business_solutions.html

 

 

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Why SharePoint Instead of Public Folders?

Posted in SharePoint by Guest on the July 17th, 2011

 

 

Use Public Folders Currently?

New to Public Folders?

File Sharing

Strongly Consider SharePoint SharePoint is the Better Option

Team Calendar

Similar Functionality Consider SharePoint First

Contact Sharing 

Similar Functionality Consider SharePoint First

Discussion Forums

Similar Functionality  Consider SharePoint First

Distribution Group Archive 

Similar Functionality Consider SharePoint First 

Organizational Forms 

Strongly Consider SharePoint Strongly Consider SharePoint
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Sample Visio – Office SharePoint Server Customization

Posted in SharePoint,Visio Samples - Stencils (457) by Guest on the July 16th, 2011
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PowerPoint – Computer Forensics

Posted in Compliances (1300) by Guest on the July 15th, 2011
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Sample Visio – Office SharePoint Server Backup and Restore

Posted in SharePoint,Visio Samples - Stencils (457) by Guest on the July 14th, 2011
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PowerPoint – Bomb Threat Response Plan

Posted in Compliances (1300) by Guest on the July 14th, 2011
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Sample – IPTables Flow Chart

Posted in Networking (340),Security (1500) by Guest on the July 14th, 2011
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Sample Visio – HIPPA – Sample Vaccine Workflow

Posted in Compliances (1300),Visio Samples - Stencils (457) by Guest on the July 13th, 2011
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Sample PowerPoint – Security Management Practices

Posted in Business (600),Compliances (1300),Security (1500) by Guest on the July 13th, 2011
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Sample Powerpoint – The need for a Security Awareness Programs

Posted in Compliances (1300),Security (1500) by Guest on the July 12th, 2011
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Sample Visio – HIPAA – Pharmacy Visio – Workflow Value Map

Posted in Compliances (1300),Visio Samples - Stencils (457) by Guest on the July 11th, 2011
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Powerpoint – Risk Analysis vs Security Controls

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Sample Visio – Blackberry drawing

Posted in eMail (66),Visio Samples - Stencils (457) by Guest on the July 9th, 2011
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Healthcase – Single Sign-on Compliance Checklist

Posted in Compliances (1300) by Guest on the July 8th, 2011

Free Document download

Single Sign-on Compliance Checklist.doc

http://www.bestitdocuments.com/IT_Business_solutions.html

 

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OS – Server Build Process Considerations

Posted in Business (600),O S (375) by Guest on the July 8th, 2011

Risks

1. Interruption of IT Services.
2. Damage to assets – CPUs, channel attached devices, physical system and master consoles, portable media storage, and print output.
3. Damage to customer data.
4. Ineffective physical security of the computer systems and assets management.
5. Lack of processes to prevent unauthorized access, damage, or interruption of IT services.
 

Requirements

1. Ensure minimum security controls are in place.
2. Develop and implement applicable physical security processes.
3. Perform a physical security posture assessment.
4. Manage and assist with the implementation of any recommended or required improvements.
5. Maximizes the effectiveness of physical security on the customer’s systems and asset management.
6. Prevents unauthorized access.
7. Prevents damage to assets.
8. Lowers risk of an interruption in IT.

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Sample PowerPoint – Security Model

Posted in Compliances (1300),Security (1500) by Guest on the July 7th, 2011
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Top 10 ways to galvanize your customer relationships

Posted in Application (380),Business (600),Compliances (1300) by Guest on the July 6th, 2011

ERP – CRM

Today’s consumers represent a savvy and independent customer base.  They seek reliable and speedy customer service, but also do not want to be bombarded with superfluous information, or over-loaded with unnecessary content. By adopting CRM technologies and practices, the most adept businesses can find an even balance that solidifies long-lasting customer relationships.  Below are the “Top Ten” ways businesses can develop loyal customers.

1.  Two-way communication

By establishing an ongoing dialogue, large businesses can build a customer relationship as tight as that found between a smaller company and its patrons.  Providing prompt response, FAQs and knowledgeable customer service representatives (CSRs) is definitely important. However, outgoing contact is just as crucial.  Targeted direct mail and e-mail campaigns are an excellent way to establish two-way communication.  Alerting loyal shoppers to special sales, offers and news establishes a tighter bond between customer and company.

2.  360-degree view of the customer   

Today a call center will only succeed as a contact center. Serving as an important customer touch point, the contact center must integrate on-line and off-line customer interaction.   The foundation for building a customer conversation history and achieving a 360-degree view of the customer is creating what can effectively be called a single-threaded conversation. A single threaded conversation tracks all customer interactions across multiple channels, enabling multiple CSRs to conduct a continuous personalized dialog over time and across multiple communication avenues. To maintain this continuous dialogue, every single interaction a customer has with a company needs to be recorded in a single software system that is accessible to both CSRs and the direct marketing team. 

3.  360-degree view of the company

No matter how a customer contacts your company — whether by e-mail or telephone — it should be easy for that customer to get all of the information that he or she needs. All of your systems should integrate smoothly enough so that they are presented as a single system to the outside world.  That seamless integration needs to be conducted through all communication channels as well as an outbound e-mail campaign management system. 

4.  E-Service Portal

An E-Service portal presents a “single face” to customers, which is customized to provide all information, history, and knowledge that customers need for purchase decisions, account management, or customer service and support.  The E-Service portal harnesses the single threaded conversation, customer databases as well as customer profile information to deliver content that is tailored to the needs of the customer.  The E-Service portal also enables fast, one-to-one business transactions by providing the ultimate empowerment for today’s demanding customers

5.  Self-Service

Sometimes the best approach to customer service is hands-off. Although self-service lacks personal contact, it offers several important benefits to customers, including unlimited access and the ability to avoid long telephone queues. Self-service also allows consistent access to knowledge withoutforcing a customer to face a disparity of information across different customer service agents.   By utilizing expert search functions combined with on-line chat, customers can often help themselves navigate a site. 

 

6.  Garner Feedback and React

The most successful businesses today have grown by listening to their customers’ requests.  These companies seek customer feedback from the Web site and offline communication tools.  Every industry has a unique customer base that requires a specialized form of communication.  In the technology industry, customers may be more adept at navigating the Web for answers, while in telecommunications customers may prefer to interact over the phone. 

7.  Expert Customer Service Representatives

A major issue that customers have with contact centers is that CSRs are often not able to answer customer inquiries.  Customers are sometimes passed to two or three different CSRs before getting an answer to their question.  With a workflow management system for e-mail and telephone correspondence, companies can route each customer inquiry to the appropriately trained CSR, resulting in a quicker response time.

8.  Personalized Marketing Techniques

With a solid knowledge base built with analytic technologies, companies now have power to recommend products to the shopper based on their previous purchases. The ability to cross-sell and upsell based on historical data specific to that shopper can increase profit and encourage the shopper to return.

9.  Accurate and Customized Responses to Queries

By creating standard answers to frequently asked questions e-mail response is streamlined.  Utilizing intelligent e-mail notification systems, typical customer inquiries can be answered with automated responses immediately.  Unique questions are passed on to trained CSRs, who in turn have more time to provide better service to these customers.

10.  Multi-Channel Contact

Never before have there been so many ways for a customer to interact with a business. Inevitably, each customer will prefer a different method of communication and it is up to the company to offer the highest level of service possible regardless of the communication channel. Without a streamlined process in place for both inbound and outbound messages from each communication tool, it becomes difficult to monitor customer interaction.  

Regardless of the communication channel, whether customer interaction is taking place via Web contact, Web collaboration, e-mail or telephone, the company needs to provide extraordinary customer service at each customer touch point to survive in today’s marketplace.

 

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Sample Visio – Office SharePoint SharePoint WorkSheet Forms

Posted in SharePoint,Visio Samples - Stencils (457) by Guest on the July 5th, 2011
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Healthcare Provider Organization

Posted in Compliances (1300),Sample - IT Spreadsheets - PowerPoints (251) by Guest on the July 5th, 2011

Free Excel document download

Healthcare Provider Organization

Healthcare Industry Segmentation and Overview

Healthcare Payer Organization

Healthcare Provider – Drivers

Healthcare Provider Functions

Healthcare Provider KPIs

http://www.bestitdocuments.com/Services.html

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Sample Visio – Office SharePoint Server Business Intelligence

Posted in SharePoint,Visio Samples - Stencils (457) by Guest on the July 4th, 2011
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